Guest Service Agent

Hotel Woolstore 1888 - Handwritten Collection, is one of Sydney’s finest heritage hotels. Nestled in the iconic Darling Harbour, our property combines rich history with contemporary design, offering guests a unique experience of industrial-chic interiors adorned with modern and pop art.

Originally constructed in 1888, Hotel Woolstore 1888 is the fourth oldest of the 21 surviving wool stores in Sydney. Transformed into a luxurious hotel, this five-level sandstone and brick building features 90 meticulously designed guestrooms, a multi-award-winning neighbourhood restaurant and bar, and a range of all-inclusive spaces for meetings and events.

We are seeking an enthusiastic and confident Guest Service Agent to help us deliver unforgettable guest experiences at Hotel Woolstore 1888. We aim to bring a twist to hospitality, giving each guest the satisfaction of having found a hidden gem through our hosts' unique touches and engaging welcomes.

In this role, you'll ensure our guests feel at home from arrival to departure with thoughtful, personable, and sincere hospitality. You will handle requests with a smile, manage reservations and accounts accurately, and help maximize occupancy and revenue. Additionally, you'll efficiently handle phone calls, coordinate transportation and luggage services, and assist with portering duties as needed.

We pride ourselves on celebrating local culture and sparking joy. If you love delivering genuinely human, intentionally thoughtful, and passionately driven hospitality, join our vibrant team at Hotel Woolstore 1888.

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Available to work within a rotating roster, including weekends, holidays and occasional nights

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.