Guest Service Agent

“Hospitality is a work of Heart” at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre with 10 function spaces, two restaurants and a bar. Two of our three towers are heritage buildings, providing our guests with unique accommodation.  Offering impeccable service and a welcoming atmosphere, Batman’s Hill on Collins is the ideal accommodation and food & beverage venue for guests visiting the city for leisure or work.

We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues.  You will support the Front Office Duty Manager with daily tasks at Reception and create a welcoming space for our guests.  This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group.

Your responsibilities will include:

• Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
• Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
• Taking and directing all incoming calls
• Sharing information about the hotel and the local area with our guests
• Assisting guests with luggage
• Maintaining the presentation of the front desk and hotel lobby

• Availability to work a rotating roster including early mornings, afternoons, evenings, weekends and public holidays. Occasional overnight shifts may be required.
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and to prioritise tasks
• Proficiency in Microsoft Office and good keyboard skills
• Knowledge of the RMS property management system would be an advantage, however training will be provided for the right candidate
• Familiarity with Melbourne and the ability to make recommendations to guests is desirable but not essential
• You must have current working rights in Australia - student visa holders are encouraged to apply. We are unable to provide sponsorship for this role.

At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.  

Apply today to start a conversation and see where your Accor career can take you!

Accor - Careers - Our Philosophy