Guest Service Agent

• "Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Welcomes guests and takes care of them from their arrival through to departure  
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts

• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through
• Conveys the brand and hotel image through his/her irreproachable attitude

• Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs

• Vocational diploma or degree in hospitality 
• Computer literate (Windows environment)
• Fluent in the national language, business English

• Good interpersonal skills, guest oriented and service minded
• Team spirit 
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Sales oriented 

Your team and working environment:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.