Guest Service Agent - Full-time

Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries.  We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world.

Pullman Sydney Airport is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise - a relaxed and flexible environment, serving in house and external guests.

Are you a master of first impressions?  Do you have a passion for hospitality and enthusiasm for working with people?

Pullman Sydney Airport is looking for a Full-Time Guest Service Agent to join our friendly and dynamic Front Office Team.

• Delivering exceptional, personalised & fun customer service while maintaining luxury standards to ensure all of our guests feel welcome.
• Attending to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction.
• Checking guests in and out and maintaining their account using our PMS, Opera.
• Answering guest queries in a positive and effective manner.
• Daily liaison with departments such as food & beverage and housekeeping for guest movements, requests and activities.

• Energy, enthusiasm and creativity to bring a personal touch to our guests’ stay.
• Customer focus & strong communication skills
• Full working rights in Australia and immaculate presentation
• Previous experience with a PMS - Opera or Fidelio & HOTSOS experience preferred.
• Must be reliable with the ability to work a rotating roster of day, evening and night shifts including weekends and public holidays.

At Accor, we believe HOSPITALITY IS A WORK OF HEART!

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

You can be all you are! Grow & create your path! Work with purpose! Enjoy and feel valued!
If you are willing to learn and are passionate about the hospitality industry, please apply!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Benefits Your Way:

• Work alongside our highly experienced Duty Managers & Front Office Manager
• The opportunity to Work Your Way across the much-loved Accor Brands
• Discounted accommodation & Food and Beverage with Accor worldwide from day one
• Annual Service Recognition, Accor Tenure Milestone recognition, Accor paid parental leave, EAP and much more Accor Partner Benefits.