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  1. Full-Time
  2. Permanent
  3. SOFITEL
  4. Rooms

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Sofitel Philadelphia at Rittenhouse Square, Philadelphia, United States

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REF27657B

Guest Service Agent/Front Desk

Region

Luxury & Lifestyle



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. 

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 


Job Description

***$500 Bonus after successful 90 days***
Don't miss out on this opportunity!

First impressions are lasting impressions!
We are seeking qualified, service-minded ambassadors for the Front Desk Agent position.

Guest Service Agent/Front Desk

What’s in it for you:

  • Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
  • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
  • Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

  • Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
  • Handling incoming phone calls to the hotel including In-house guest requests.
  • Enrolling guests in our ALL Accor frequent guest program.
  • Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
  • Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
  • Responsible for a cash bank and following all cash handling procedures.
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include:

  • Previous experience with Opera a plus or a comparable property management system (PMS).
  • Must have experience working with computers, specifically Word, Excel and messaging.
  • Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
  • Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
  • Must be flexible with days and hours.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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