Guest Relations Officer / Receptionist

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 

• Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check IN/OUT of guests using Opera system.
• Welcome and greet guests, answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE.
• Proficiency in Opera and Microsoft 
• Fluency in English; additional languages are a plus
• Excellent communication and organizational skills