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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Queen Elizabeth 2, Dubai, United Arab Emirates

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REF45804V

Guest Relations Officer

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 


Job Description

  • Perform check IN/OUT of guests using Opera cloud.
  • Welcome and greet guests, answer inquiries and incoming calls.
  • Prepare occupancy and guests report
  • Maintain group and individual arrival report daily.
  • Inform guests of hotel rates and services and create/cancel/confirm reservations.
  • Provide information about our hotel, available rooms, rates and amenities
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Qualifications

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Proficiency in Opera cloud and Microsoft 
  • Fluency in English; additional languages are a plus
  • Excellent communication and organizational skills

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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