Guest Relations Officer (Chinese Speaker)

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

This individual will act as the liaison between our guests and various hotel departments, ensuring personalized service and satisfaction throughout the guest’s stay.

• Welcome and greet guests upon arrival with warmth and professionalism.

• Provide concierge services such as tour recommendations, transportation assistance, restaurant reservations, and more, in Mandarin or Cantonese as needed.

• Handle guest inquiries, complaints, and requests promptly and effectively, escalating issues when necessary.

• Serve as a key communication bridge between Chinese-speaking guests and Resort departments.

• Translate and explain hotel policies, services, and promotions in Chinese.

• Prepare and translate written materials, menus, and guest directories as required

• Follow up on guest feedback to improve services and increase satisfaction.

• Maintain guest history records and preferences for returning guests.

• Fluent in Mandarin and/or Cantonese, with good command of English (verbal and written).

• 1–3 years in guest relations, front office, or hospitality preferred.

• Diploma or degree in Hospitality, Tourism, or related field preferred.

• Skills:

  • Excellent communication and interpersonal skills.

  • Problem-solving mindset with a guest-first approach.

  • Ability to multitask and remain calm under pressure.

  • Proficient in MS Office and hotel management systems.

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS