Guest Relations Manager

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

We are seeking an enthusiastic and customer-focused Guest Relations Manager to join our team in Jeddah, Saudi Arabia. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service in our establishment.

• Provide first-class service to guests, assisting them in a sincere and courteous manner to ensure total guest satisfaction
• Demonstrate comprehensive knowledge of all services and facilities within the property and local area to address guest inquiries effectively
• Lead and support the front office team, ensuring they are well-equipped to fulfill their duties
• Oversee day-to-day operations of the front office department, ensuring smooth and efficient functioning
• Manage staff teams, raise standards, and ensure seamless operations in collaboration with all department heads
• Proactively seek ways to improve operations and customer service, implementing agreed-upon actions
• Assist the Front of House Manager in ad-hoc tasks to maintain smooth property operations
• Foster a positive and collaborative work environment that promotes teamwork and excellence in guest relations

• Proven experience in a similar guest relations management role within the hospitality industry
• Excellent leadership and team management skills
• Strong communication and interpersonal abilities, with a friendly and professional demeanor
• Exceptional attention to detail and superior time management skills
• Demonstrated passion for customer service and ability to go the extra mile for guests
• Problem-solving skills and ability to make decisions in fast-paced situations
• In-depth knowledge of hospitality industry standards and best practices
• Proficiency in relevant hotel management software and systems
• Strong organizational skills with the ability to multitask effectively
• Ability to work flexible hours, including weekends and holidays
• Familiarity with Saudi Arabian culture and customs (preferred)
• Multilingual skills, particularly in Arabic and English (preferred)
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.