- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Hotel Vancouver, Vancouver, Canada
__jobinformationwidget.freetext.ExternalReference__
REF33975H
Guest Relations Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Guest Relations Manager
Inspiring and engaging. As a Guest Relations Manager, you will show your leadership and interpersonal strengths to maximize Front Office Operations and ensure an exceptional guest journey.
Shifts include, afternoon, evenings and permanent overnight relief.
What is in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide
- Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Complimentary One Night Stay at Fairmont Hotel Vancouver with breakfast and dinner for two included once eligibility requirements are met
- Complimentary access to our learning and development programs through our Academies and discounted eCornell Online Certificate programs
- A competitive salary with range starting at $62,000+ and annual compensation reviews based on merit, experience, and ability
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility initiatives, including our Planet 21 Sustainability Committee and our Diversity, Equity & Inclusion Committee, championing 2SLGBTQIA+, Ability & Accessibility, Gender Equality, and Race & Cultural Diversity
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP), company-provided Registered Retirement Savings Plan (RRSP), and Tax Free Savings Account (TFSA) when meeting eligibility requirements
- Paid annual vacation (up to 30+ days per year), twelve statutory holidays, and birthday leave once eligibility requirements are met
- Transit Subsidy Program offering payroll deduction for transit with company-provided discounts
- Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
What you will be doing:
Reporting to the Director of Front Office, you will be a leader on the Front Office team and oversee luxury guest service, colleague development & performance, as well as enhance service opportunities for our guests.
- Lead and support all aspects of the Front Office departments, including Front Desk, Royal Service, Concierge, Guest Services, and Fairmont Gold, to ensure service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Strive to always improve and recover remarkably by seeking and utilizing our guest feedback
- Collaborate with leaders in the Rooms division to ensure seamless service and operation
- Communicate operational needs and pertinent information to necessary teams through daily pre-shift briefings, emails, monthly meetings, etc.
- Maximize rooms revenue through balancing inventory, participating in yield management meetings, and implementing supporting agreed upon Revenue Management strategies and practices
- Maximize productivity through effective staffing and scheduling
- Maximize additional revenue and motivate colleagues through by implementing or maintaining colleague incentive programs
- Coach and mentor Front Office colleagues in personal and professional development
- Engage colleagues through active leadership, timely action planning, consistent communication, and meaningful recognition
- Train and develop new leaders in the Rooms division and new colleagues in the absence of departmental trainer
- Act as a role model for our brand’s mission, service culture, and values
- Improve and maintain guest satisfaction scores through ongoing learning and training of brand standards and service essentials to Rooms division team
- Active member of the Emergency Response Team, including crisis management, emergency and evacuation procedures, fire panel management, etc.
- Promote a safe working environment by following, implementing, and maintaining Health & Safety standards
- Assist with all other special projects, duties and tasks as assigned by hotel leadership team
Your experience and skills include:
- Service focused personality is essential and previous leadership experience required
- Extensive knowledge of Front Office operations
- Prior experience working with Opera or a related system
- University degree or hotel management diploma an asset
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Multi-tasker that is highly organized, detail-oriented, and able to manage conflicting priorities
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Ability to work flexible schedule, including rotating shifts (AM/PM/Overnight), weekends, holidays, and extended hours when needed
The physical job requirements include:
- Dynamic, fast-paced team environment
- Split time between walking/standing/being on floor and being at desk
- Occasional lifting and carrying up to 50lbs
- Occasional kneeling, pushing, pulling, bending
- Occasional ascending or descending ladders, stairs and ram
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Cardiff Centre, Cardiff, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Cardiff
Job Category
Rooms
Description
We are seeking an enthusiastic and customer-focused Front Office Manager to join our team in Cardiff, United Kingdom. As the Front Office Manager, you will play a crucial role in ensuring exceptional
Reference
2efc3243-23ec-4150-b480-3a2b9f3ca1d5
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
The knowledge of a great Concierge Agent is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate guests’ needs and make informed suggestions will ensure
Reference
3c221704-6b9e-46af-bb2c-b5735724d40c
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
We are looking for a Housekeeping Supervisor to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper. What you’ll do…. Prov
Reference
d94bd4d3-1900-44e2-aeca-a496dfb136a5
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Rooms
Description
Rate of Pay: $19.10/hourResponsibilities: The Valet Coordinator/Cashier’s responsibilities include, but are not limited to; assisting all guests they come in contact with, primarily at the Valet/Bell
Reference
9b2d81d8-2b83-40de-a286-2f8f38e455f9
Expiry Date
01/01/0001
Salary
Location
Fairmont Heritage Place Mayakoba, Playa del Carmen, Mexico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Concierge Nocturno Servicio a Propietarios ¡Las primeras impresiones son todo! Como Concierge Nocturno Servicio a Propietarios, su función principal es atender la recepción exclusiva de nuestra área
Reference
109b22e0-d210-4df5-9253-8ef41d358f15
Expiry Date
01/01/0001
Salary
Location
Novotel Den Haag City Centre, The Hague, Netherlands
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
The Hague
Job Category
Rooms
Description
Ben je écht geen ochtendmens? Mooi, wij zoeken een nachtwerker! Voor onze vacature als nachtreceptionist(e) bij Novotel Den Haag City Centre zijn we op zoek naar een steun en toeverlaat in de uren dat
Reference
e81b9a1c-8570-4b59-8ee5-bd89164fc43f
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Château Frontenac, Québec City, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Québec City
Job Category
Rooms
Description
Assurer l'entretien des lieux publics, des chambres (y compris trappes, moulures, murs) et des bureaux.Gérer la distribution et la collecte du linge, ainsi que le retournement des matelas et la distri
Reference
4b224525-051c-4674-a363-f28944adfdd7
Expiry Date
01/01/0001
Salary
Location
ibis Den Haag City Centre, The Hague, Netherlands
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
The Hague
Job Category
Rooms
Description
Ben je écht geen ochtendmens? Mooi, wij zoeken een nachtwerker! Voor onze vacature als nachtreceptionist(e) bij ibis Den Haag City Centre zijn we op zoek naar een steun en toeverlaat in de uren dat bi
Reference
c4f5db9e-d3fa-45cb-a7be-8eee3097cece
Expiry Date
01/01/0001
Salary
Location
Raffles London at The OWO, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Job Description JOB TITLE: Public Area Attendant DEPARTMENT: Housekeeping - Rooms Department EMPLOYER: Whitehall Hotel Limited (WHL) JOB LEV
Reference
888820a7-b7e3-4204-a511-56d34afa4d18
Expiry Date
01/01/0001
Salary
Location
Mövenpick Beirut, Beirut, Lebanon
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Beirut
Job Category
Rooms
Description
Room Attendant (Housekeeping) First impressions are everything! As a Room Attendant you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inv
Reference
857d8b1f-5628-4465-b074-2128666bd9c0
Expiry Date
01/01/0001