- Full-Time
- Permanent
- NOVOTEL
- Rooms
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Novotel Rio de Janeiro Leme, Rio de Janeiro, Brazil
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REF1143I
GUEST RELATIONS
Region
Americas
- Estabelecer relação calorosa, elegante e personalizada com os clientes, atuando como agente facilitador de serviços, durante a sua estada.
- Coordenar o fluxo do atendimento de todos os VIP’s: elaborar a planilha diária, criar cartas manuscritas de acordo com o perfil de cada hóspede, designar apartamentos de acordo com as preferências dos hóspedes, inspecionar de forma detalhada por amostragem os apartamentos.
- Assegurar a satisfação dos clientes (RPS), através de ações de melhoria continua baseadas nas experiências dos clientes.
- Incentivar a postagem de comentários positivos no Trust You e Trip Advisor.
- Experiência em atendimento ao público
- Rotinas de recepção (check-in/check-out)
- Inglês Fluente
- Superior Completo em Hotelaria, Turismo, Administração ou áreas afins
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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