Guest Relations Executive (Emiratisation)

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• Welcome guests upon arrival with a warm and friendly demeanor, providing assistance with check-in procedures and ensuring a smooth arrival experience.
• Act as a point of contact for guests throughout their stay, addressing any inquiries, requests, or concerns promptly and efficiently.
• Proactively anticipate guest needs and preferences, offering personalized recommendations and assistance to enhance their experience.
• Handle guest feedback and complaints professionally and effectively, resolving issues in a timely manner to ensure guest satisfaction and retention.
• Maintain accurate guest records and profiles, documenting preferences, special occasions, and feedback to personalize future interactions and enhance guest satisfaction.
• Collaborate closely with other departments, including housekeeping, food and beverage, and front office, to ensure seamless communication and coordination in delivering exceptional guest service.
• Uphold the standards and values of the establishment at all times, demonstrating professionalism, integrity, and a commitment to excellence in guest relations.

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in a guest-facing role within the hospitality industry is highly desirable.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with guests.
• Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
• Exceptional attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
• Proficiency in relevant software applications, including hotel management systems and Microsoft Office suite.
• Flexibility to work shifts, including evenings, weekends, and holidays, as required.