- Full-Time
- Permanent
- Rooms
- ACCOR
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Fairmont Dubai, Dubai, United Arab Emirates
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REF32442J
Guest Relations Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
As a Guest Relations Agent you will greet arriving Guests by providing a warm, personal welcome and offering assistance to Guests throughout the duration of their stay. Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
- Make our Guests and Visitors feel warm and welcome
- Assist Guests with luggage
- Assist Guests with directions to the Front Desk, or any other area of the Hotel
- Welcome Guests using authentically local greetings
- Engage in conversation with first time visitors, show them the lobby and the surroundings
- Assist the Doorman as necessary
- Recognize FPC Guests, welcome them back, and escort them to the FPC Desk for check-in
- Offer to enroll Guests who are not currently FPC members
- Additional duties, as assigned by the FPC Manager or the Front Office Manager
- Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills
- Impeccable grooming
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
- Must be flexible in terms of working hours
- Previous experience in customer service is an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
Ability to work cohesively as part of a team.
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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YOUR PASSION SHINE
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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