Guest Laundry Valet

Sofitel Al Hamra Beach Resort

• To collect and return all guest laundry from and to the rooms, respecting all the hotel standards and procedures.
• To count and sort all the linen in the sorting area and prepare them for the washer, dry cleaner in appropriate action.
• To respect deadlines for guest laundry service.
• To check all guest garments before and after washing for stains, defects and take appropriate action.
• Any stains or defects should be immediately reported to Valet Supervisor or Assistant Laundry Manager for appropriate actions.
• To have a full knowledge and understanding of different textiles and their proper care.
• To report any found items to the Supervisor.
• To ensure cleanliness and orderliness of work area.
• To ensure all the equipment is clean and well maintained.
• To co-ordinate closely with laundry attendant to ensure smooth workflow and to assist them in daily operations.
• To report any guest comment or complaint to the Valet Service Supervisor.
• To escort the guests rather than pointing out directions.
• To respect guest privacy and information confidentiality.
• To daily read the logbooks and to be updated with the latest internal changes and news.
• To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
• To carry out any other reasonable duties as assigned by the Valet Service Supervisor and the Assistant Laundry Manager.