- Full-Time
- Permanent
- PULLMAN
- Rooms
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, Pattaya City, Thailand
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REF526H
Guest Experience Manager
Region
MEA SPAC
Pullman Pattaya Hotel G, a culmination of traditional Thai and cutting-edge designs suited for every lifestyle. Nestled away in a lush landscape with serene tropical gardens and a private Beach Club with direct access to the beach.
Cool yet contemporary all-day dining outlet featuring an “open kitchen” offering both local and international cuisine.
With beautiful sea views and an exclusive spa complex, treatments at inspiring Aisawan Spa to fulfill every relaxing dream of well-being. 15 event spaces with stylish decor, state-of-the-art equipment, and full support team to tailor events and meetings and ensure that they are a resounding success.
Hospitality is a work of heart,
Join us and become a Heartist®.
To effectively handle and resolve any guest problems or complaints and keep Hotel Management informed, cooperate operational with all head of departments and get thing done and maintain good team spirit.
Manage and respond to all reviews and social media feedback from guests. Implementation of social media strategy.
Analyses customer feedback and provides strategic direction to continuously improve overall rating.
To ensure show rooms are checked every morning and issues rectified prior to any show rounds taking place.
Oversees and coordinates all arrivals and departures of special guests.
Manage and motivate the team in order to provide high quality services for guests.
Minimum of 2 years experience related to job title.
Proven skill and knowledge in the hotel operations.
Strong leadership, positive attitude and well organized.
Good interpersonal skill, flexible and creative.
Excellent communication skills both Thai and English.
Experience in managing brand standards and guest passion.
The position is available in mid of July 2024.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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