- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF17084F
Guest Experience Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.
- Handle guest concerns and react quickly, logging and notifying proper areas.
- Conduct regularly scheduled departmental meeting.
- Manage the departmental budget.
- Balance operational, administrative and Colleague needs.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Other duties as assigned.
- Previous leadership experience in a similar role required
- Previous PMS experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Jaipur Convention Centre, Jaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Jaipur
Job Category
Rooms
Description
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms, visitors.Maintain high standards of customer services at the reception desk
Reference
5f0af2c7-d8ef-4171-ba3e-b5ce14a42433
Expiry Date
01/01/0001
Salary
Location
Novotel Pune Nagar Road, Pune, India
Experience Level
Associate
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Pune
Job Category
Rooms
Description
Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints.Ensure maximum efficiency in the performance of the assi
Reference
7a12f6d9-f8c6-4b8e-b5d8-2dda00b5a717
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
As a PM Room Attendant, you will ensure a seamless guest experience by managing Housekeeping linen, stocking supplies, and performing evening turndown services. You’ll maintain cleanliness in back-of-
Reference
d88e9929-9d56-4e9b-b297-6209793baaed
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
The Public Area Attendant is responsible for maintaining cleanliness and ensuring the overall presentation of the public areas of our luxury hotel. This role is vital to the overall guest experience,
Reference
b57b079b-6744-4718-835a-1b3c81a2535a
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
Our team is looking for a detail-oriented and service-driven Room Attendant to create exceptional guest experiences here at the Fairmont Chateau Lake Louise. If you take pride in creating a welcoming
Reference
7e8d136d-fa04-42b7-ae0c-2a6b3a80b235
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Rooms
Description
DoorpersonAs a Doorperson at Fairmont Palliser, you play a vital role in upholding the Fairmont brand by exceeding guest expectations and representing the hotel with exemplary service. With comprehens
Reference
9446f3c5-09ca-4212-86e2-2e3f22be1337
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Cincinnati, Cincinnati, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Cincinnati
Job Category
Rooms
Description
Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and
Reference
9b53ffdc-1dc4-4011-b563-4137730d2375
Expiry Date
01/01/0001
Salary
Location
Novotel London Waterloo, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have som
Reference
2b683558-b721-47de-8fe5-b9c0ac21d5d9
Expiry Date
01/01/0001
Salary
Location
, Mexico City, Mexico
Experience Level
Student
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
Mexico City
Job Category
Rooms
Description
PROPOSITOBajo la orientación del Housekeeping Manager o cualquier otra persona autorizada por la dirección, ser responsable de asignar y supervisar las actividades de las camareras, porteros y portado
Reference
ffa2217e-f6d8-4471-9940-9a6536bd866d
Expiry Date
01/01/0001
Salary
Location
ibis Styles Goa Vagator, Vagator, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Vagator
Job Category
Rooms
Description
GSA-Housekeeping You are at the heart of the hotel! As a GSA- Housekeeping , you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a p
Reference
4401d4cc-b97c-4e72-b8a3-d329e2d8ccf2
Expiry Date
01/01/0001