- Casual
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Novotel Surfers Paradise, Surfers Paradise, Australia
__jobinformationwidget.freetext.ExternalReference__
REF37816V
Guest Experience All Rounder
Region
MEA SPAC
Novotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches. Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 x conference rooms, off-site catering, pool, spa, tennis court and gym.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS #WorkYourWay #WeAreHeartists #AccorCareersPacific
We are looking for highly motivated experienced individuals to join our team and create unforgettable guest experience, we are offering casual positions, we are looking for someone with unrestricted availability. If you are an experienced friendly Front Office professional with Opera Cloud experience and looking for an opportunity to take your passion and knowledge to the next level, we would like to hear from you.
Casual position, working on a rotation roster.
Key responsibilities include but not limited to:
- Always lending a helping hand with a smile, ensure that our guests feel Welcome as soon as they arrive.
- You are able to mult-task, assist as a porter, on reception or in reservations as required.
- Provide quality service to guests by responding to their requests promptly, efficiently and courteously during throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
- Handling all calls promptly and professionally, greeting all callers according to Novotel Surfers Paradise policy.
- Opportunity to develop your talent and grow within your property and across the world!
To be successful in this role you should demonstrate:
- Strong communication skills.
- Passion for customer service.
- Excellent grooming and presentation standards.
- Strong team player with a “can-do” attitude.
- Ability to maintain composure under pressure and prioritize tasks accordingly.
- Previous experience in a 200+ room Hotel. 6mths + experience in front office reception.
- Opera cloud experience is looked highly upon
- Must have current Australian work rights.
What we can offer you:
- Social events
- Accor discounts on accommodation worldwide
- Discounted meals and beverages
- Reward programs
- Refer a friend incentives
- Discounted onsite parking
- Opportunities to develop your skills and career
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Rooms
Description
Room Attendant You are at the heart of the hotel! As a Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of
Reference
eebf7af6-e995-46c2-8e77-745aafbe7070
Expiry Date
01/01/0001
Salary
Location
Novotel Sharm El Sheikh, Sharm El Sheikh, Egypt
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Sharm El Sheikh
Job Category
Rooms
Description
The Night Manager will manage the Night Team to deliver performance in compliance with targets and objectivesEvaluate guest satisfaction and put measures in place to meet department quality targets an
Reference
4c04a9fd-0e8f-44a0-8667-f9e57feb5be7
Expiry Date
01/01/0001
Salary
Location
Novotel Liverpool Centre, Liverpool, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Liverpool
Job Category
Rooms
Description
We’re looking for an All Round Night Team Member to join our vibrant team and ensure smooth, seamless operations during the night shift. You’ll play a crucial role in delivering an exceptional guest e
Reference
23f142a5-9138-4067-8296-52ed5494ea29
Expiry Date
01/01/0001
Salary
Location
Pullman Eindhoven Cocagne, Eindhoven, Netherlands
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
PULLMAN
Job type
Temporary
Locations
Eindhoven
Job Category
Rooms
Description
Over onsWelkom bij Pullman Eindhoven Cocagne, het viersterrenhotel dat midden in Eindhoven schittert! We zijn op zoek naar een Medewerker Algemene Dienst om ons team van schoonmaakhelden te versterken
Reference
1895818a-d705-4a29-af0c-1c3f548d1636
Expiry Date
01/01/0001
Salary
Location
Fairmont Olympic Hotel - Seattle, Seattle, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Seattle
Job Category
Rooms
Description
The Director of Guest Experience is responsible for overseeing and leading the Valet, Bell Desk, Concierge, Retail leases and 12th Floor Business Offices at the Fairmont Olympic Hotel. This role is pi
Reference
e0571ce3-1201-4346-a7a6-acb81be5a74f
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Vancouver
Job Category
Rooms
Description
Guest Relations Manager - Full Time, Seasonal (November - March)Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memori
Reference
2d24cd38-d453-4b54-802b-296e632c4baa
Expiry Date
01/01/0001
Salary
Location
Fairmont Heritage Place - Ghirardelli Square, San Francisco, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Francisco
Job Category
Rooms
Description
DOOR PERSON Turning moments into SPECIAL memories for our guests and owners by being an ambassador for our brand, our property and our community. As a Doorperson, you will use your passion for perso
Reference
b7c15e23-29e8-456f-9d45-5e278e931bfb
Expiry Date
01/01/0001
Salary
Location
FAIRMONT HGS - FHP GHIRARDELLI SQUARE, SAN FRANCI, San Francisco, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Francisco
Job Category
Rooms
Description
HOUSEPERSON Turning moments into memories for our guests and owners by being an ambassadors for our brand, our property and our community. As a Houseperson, you will use your passion for personalized
Reference
cec3bc25-d3e5-4b9f-b8cc-2585d8a1626a
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “cor
Reference
086df47c-67c7-4187-bf58-6834d65bbcee
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Vancouver, Vancouver, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Guest Relations ManagerJoin Our Dynamic Team! As a Guest Relations Manager, you will leverage your leadership and interpersonal skills to enhance Front Office Operations and ensure an exceptional gues
Reference
5f1865e0-4fcb-401d-b786-c12a492ef592
Expiry Date
01/01/0001