- Full-Time
- Temporary
- MONDRIAN
- Rooms
__jobinformationwidget.freetext.LocationText__
Mondrian Mexico City Condesa, Mexico City, Mexico
__jobinformationwidget.freetext.ExternalReference__
REF42057T
Guest Experience Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Mondrian Mexico City Condesa, con un diseño fascinante y una gastronomía deliciosa, representa la energía de Ciudad de México, un crisol de culturas. El hotel, con una ubicación perfecta entre dos barrios fascinantes, le hará viajar a un cuento de hadas cultural moderno. Las 183 habitaciones y suites, con luz natural, cuentan con un alegre mural de Ara Starck y presentan una decoración moderna y relajante. El Mondrian Condesa también tiene cuatro restaurantes y bares adorados por la comunidad local.
- Experiencia previa en Relaciones con los Huéspedes en un entorno de servicios de lujo
- Inglés
- Fuertes habilidades en el uso de Microsoft Office y otros sistemas (Outlook, Word, Powerpoint, Excel, Opera PMS)
- Capaz de equilibrar la carga de trabajo entre las tareas administrativas y la interacción con los huéspedes en un nivel de lujo (por ejemplo, los arreglos previos a la llegada y la comunicación con los huéspedes, la preparación de las amenidades de llegada, la coordinación de experiencias para ocasiones especiales, la recepción de comentarios de los huéspedes a través del contacto directo y llamadas de cortesía y más).
- Dependerá del Guest Experience Manager y trabajará en estrecha colaboración con los mayordomos.
- Capaz de apoyar las tareas de Recepción cuando sea necesario.
- Experiencia previa en Front Office o Guest Services
- Imprescindible experiencia en hoteles de lujo
- Buenas habilidades de comunicación
- Experiencia con sistemas de Front Office
- Buen nivel de inglés, tanto escrito como hablado
RESPONSABILIDADES ADICIONALES
- Comunicarse eficazmente, tanto verbalmente como por escrito, para dar instrucciones claras.
- Mantener la calma y estar alerta, especialmente en situaciones de emergencia y/o de gran actividad, sirviendo de modelo para el equipo y los demás empleados. Interactuar con el personal de otros departamentos y con el personal del centro cuando sea necesario.
- Tomar decisiones y realizar acciones basándose en la experiencia y el buen juicio, revisando a veces los procedimientos para adaptarse a situaciones inusuales.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Novotel São Paulo Center Norte, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades). Organi
Reference
00dd753d-5e58-438a-8ec2-29275cb3309a
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Center Norte, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, recl
Reference
8d72ae49-a7ca-4ed3-afef-a572f163551c
Expiry Date
01/01/0001
Salary
Location
, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
What you will be doing:Utilize your in-depth knowledge of the local area and surrounding facilities to enhance guest experiences and provide accurate information.Foster a culture of quality awareness
Reference
76fcee84-731a-4923-98ea-73e8f40fddc9
Expiry Date
01/01/0001
Salary
Location
Mövenpick Resort Phan Thiet, Phan Thiet, Vietnam
Experience Level
Executive
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Vietnam
Job Category
Rooms
Description
• Conducts shift briefings to ensure hotel activities and operational requirements are known• Provides input for Front Office meetings.• Maintain complete knowledge of all food & beverage services, ou
Reference
94f77ee6-9830-4605-ae8e-04505d858b35
Expiry Date
01/01/0001
Salary
Location
Mövenpick Resort Phan Thiet, Phan Thiet, Vietnam
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Vietnam
Job Category
Rooms
Description
Plan and co-ordinate the provision of friendly, efficient services to guestsSchedule activities for guestsPlan and co-ordinate all promotional activities targeting potential VIP clientsGreets all gues
Reference
0774ab49-450b-43a2-b594-dc3b3212145d
Expiry Date
01/01/0001
Salary
Location
Mövenpick Resort Phan Thiet, Phan Thiet, Vietnam
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Vietnam
Job Category
Rooms
Description
Ensure working knowledge of all hotel public areasAm hiểu các khu vực công cộng trong khách sạnEnsure cleaning schedules are completed in a routine and timely mannerĐảm bảo đúng lịch trình
Reference
897bf898-5061-4367-a858-f788cf1497fc
Expiry Date
01/01/0001
Salary
Location
ibis Yanbu Saudi Arabia, Yanbu, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Yanbu
Job Category
Rooms
Description
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Reference
5ff75d2b-e49e-4563-8c08-92dcf54207e2
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio London City East, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Job DescriptionFirst impressions are everything!As a Guest Service ambassador, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable
Reference
ca235a53-6b1b-432e-b284-c6865cefd36d
Expiry Date
01/01/0001
Salary
Location
ibis London Heathrow Airport, Hayes, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
What would you do? – The SpecificsEnsures high quality customer service while following all safety protocols.Ensures a smooth flow of customers through the store.Answers, screens, and forwards incomin
Reference
aa09a283-be1a-4124-96e5-4f82204b15f4
Expiry Date
01/01/0001
Salary
Location
ibis London Heathrow Airport, Hayes, United Kingdom
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Overview: Join our team as a Part Time Night Auditor where you will play a crucial role in ensuring a seamless guest experience during their stay. As a Night Auditor, you will be responsible for over
Reference
546be938-9f15-4a39-840e-d0b75dffdf10
Expiry Date
01/01/0001