Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Prime Function:
- To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
- Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
- Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
- Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
- Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
People Management
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Provide high level of service standards.
- Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services
Qualifications
- Minimum Higher Secondary (12th Pass) or equivalent education
- Diploma or Certificate in Hotel Management or Housekeeping (preferred)
- Prior experience in housekeeping operations or guest service roles (advantageous)
- Strong attention to detail and commitment to quality standards
- Excellent communication and interpersonal skills with the ability to interact professionally with guests and colleagues
- Proficiency in English for effective communication
- Solid understanding of housekeeping equipment, cleaning chemicals, and safety procedures
- Physical stamina and ability to perform manual tasks efficiently in a fast-paced environment
- Strong time management and organizational skills
- Team-oriented mindset with a positive and professional attitude
- Ability to follow instructions, procedures, and brand standards consistently
- Problem-solving abilities and resilience in handling guest requests and operational challenges
- Reliability and punctuality with a commitment to maintaining high performance standards
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
