Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Main purpose:
- You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
- Take ownership for the security and safety of the guests
- To have a good knowledge of the Hotel’s facilities
- Ensure that you have full understanding and tractability of all correspondence relating to bookings
Overview of duties
- Ensures guests have a smooth running stay at the hotel.
- Organises the customer welcome and care provided by your team
- Follows the night audit procedure comprehensively
- Works through the shift check list to ensure corridors are checked, newspapers delivered, breakfast lists amended and such like tasks are completed.
- Helps meet the department's quantitative and qualitative targets
- Implements brand and Group projects
Customer relations
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
- Takes into account and anticipates guests' needs
- Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
Qualifications
Essential
- To be flexible.
- Have a “can do” attitude.
- Able to work shifts.
Skills and Abilities
- Professional communication skills.
- Able to communicate with business and colleagues in person by telephone and in writing.
- Awareness of diversity issues and works in a positive non-discriminatory way.
- Ability to work independently.
- To have a thorough understanding of H&S regulations.
- Ability to build rapport quickly with Senior Management.
- Ability to solve problems within area of work knowledge.
- Able to work with a variety of tasks.
- Accurate and thorough approach.
- Worked in a similar environment.
Personal Qualities
- Must be punctual and reliable.
- Must be adaptable.
- Be self-motivated.
Experience/Qualifications
- First aid training.
- Intermediate food hygiene certificate.
Desirable
- NVQ in hospitality.
- O’Level/GCSE.
Live within a commutable distance to the hotel
Due to the nature of the industry, flexibility in working hours is essential.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
