Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking an enthusiastic and detail-oriented GSA-Front Office professional to join our team in Mysuru, India. As the first point of contact for our guests, you will be instrumental in creating memorable experiences from arrival through departure. Your role is pivotal in setting the tone for each guest's stay while maintaining the highest standards of hospitality and operational excellence.
- Greet guests with warmth and professionalism, ensuring a welcoming first impression that reflects our commitment to exceptional service
- Execute efficient check-in and check-out procedures while maintaining accuracy and attention to detail
- Respond promptly and empathetically to guest requests and inquiries, resolving issues with transparency and decisiveness
- Manage guest accounts and settle payments with precision and integrity
- Take initiative to personalize each guest's experience by understanding their needs and preferences
- Promote hotel facilities and services strategically, identifying opportunities to enhance guest stays through thoughtful upselling
- Maintain organized records and manage reservations with meticulous attention to detail
- Collaborate with team members across departments to ensure seamless operations and consistent service delivery
- Uphold and exceed customer service standards, ensuring guest expectations are consistently surpassed
- Bring operational matters of concern to management's attention promptly and transparently
- Demonstrate flexibility and resilience in managing multiple priorities during peak periods
- Support the front office team in achieving departmental goals and maintaining a positive, inclusive work environment
Qualifications
- Relevant diploma or degree in Hotel Management or hospitality-related field
- Proven experience in front office operations, guest services, or reception desk management
- Excellent multi-tasking and time management abilities
- Strong problem-solving and conflict resolution skills
- Outstanding interpersonal and communication skills (verbal and written)
- Demonstrated service orientation with a genuine commitment to guest satisfaction
- High level of flexibility, initiative, and teamwork capability
- Proficiency with Opera property management system (preferred)
- General computer proficiency and familiarity with reservation systems
- Attention to detail and organizational skills
- Ability to work collaboratively in a team-oriented environment
- Knowledge of hotel facilities, services, and upselling techniques
- Sincerity, reliability, and professional demeanor
Additional Information
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
