Company Description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking an enthusiastic and customer-focused Guest Service Associate (GSA) for our Food & Beverage department in Mysuru, India. In this role, you will be the cornerstone of our guests' dining experience, delivering exceptional service while maintaining the highest standards of professionalism and hospitality. You will work collaboratively with our F&B team to ensure every guest interaction exceeds expectations, while demonstrating strong organizational skills and a commitment to operational excellence.
- Welcome and greet guests with warmth and professionalism, creating a positive first impression that sets the tone for their dining experience
- Respond promptly and efficiently to guest queries, complaints, and requests, resolving issues in a timely manner to ensure satisfaction and loyalty
- Demonstrate comprehensive knowledge of all menu items, specials, and beverage options, providing informed recommendations tailored to guest preferences
- Execute flawless table setup, maintenance, and clearing procedures, ensuring all chinaware, glassware, and silverware meet quality standards
- Take accurate guest orders and communicate them clearly to the kitchen and bar teams, ensuring precision and timeliness
- Inspect and organize all operating equipment, linen, and condiments before service begins, reporting any malfunctions or concerns immediately
- Maintain seamless coordination and cooperation with all hotel departments to maximize productivity, team morale, and guest satisfaction
- Ensure compliance with health, safety, and sanitation protocols, minimizing breakage, pilferage, and spoilage
- Demonstrate familiarity with property layout, fire exits, and emergency procedures, prioritizing the safety and security of all guests and staff
- Support the Food & Beverage Team Leader by assuming additional responsibilities as needed, including taking orders and advising guests during peak service periods
- Escalate any suspicious activity or emergency situations to management immediately
- Maintain a flexible approach to scheduling, including willingness to work varied shifts and extended hours as operational needs require
Qualifications
- Diploma or Bachelor's Degree in Hotel Management, Hospitality Management, or a related field
- Proven experience in food and beverage service within a hospitality environment
- Strong customer service skills with the ability to remain calm, empathetic, and professional under pressure
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
- Comprehensive knowledge of food and beverage operations, menu items, and service standards
- Proficiency in table service procedures, equipment operation, and basic food safety and hygiene protocols
- Strong organizational and time management skills with meticulous attention to detail
- Physical stamina and ability to stand for extended periods while maintaining composure and enthusiasm
- Problem-solving abilities and decisiveness when addressing guest concerns or operational challenges
- Flexibility and resilience to adapt to changing priorities and work varied shifts, including nights and weekends
- Demonstrated commitment to maintaining high standards of cleanliness, presentation, and professionalism
- Ability to work independently and as part of a collaborative team, supporting colleagues and contributing to a positive work environment
- Basic knowledge of health, safety, and emergency procedures
