Company Description
"Why work for Novotel & ibis London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Are you organised, customer-focused and passionate about hospitality? We're looking for a Groups, Meetings & Events Executive to join our team and play a key role in managing enquiries, bookings and events across Novotel and ibis London Blackfriars.
Working across both hotels, you'll be responsible for converting enquiries into confirmed business, coordinating group accommodation and events, building strong client relationships and helping drive both new and repeat business.
What you'll be doing:
- Managing group, meeting and event enquiries from enquiry to delivery
- Building relationships with clients, agencies and maintaining current client relationships
- Preparing proposals, contracts and event documentation
- Driving conversion, upselling opportunities and revenue growth
- Coordinating accommodation groups and event bookings across both hotels
- Working closely with operational teams to ensure seamless guest experiences
Qualifications
What we're looking for:
✔ Experience in hospitality, meetings & events, reservations or customer service
✔ Excellent communication and organisational skills
✔ Strong attention to detail and ability to manage multiple priorities
✔ Experience within a hotel environment
✔ Knowledge of Opera Cloud or similar hotel systems (preferred)
If you thrive in a fast-paced environment and love turning enquiries into unforgettable experiences, we'd love to hear from you.
Additional Information
Benefits:
- Eyecare Vouchers
- Merlin Discount
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Employee Advisory Service
Please note – you must already have full working rights within the UK to be considered for this position.
Ready to make your mark? Apply now and join the team at Novotel & ibis London Blackfriars.
