Group Reservations Manager

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Group Reservations Manager

In conjunction with the Director of Revenue Management and Director of Rooms, oversee the day-to-day management of Group room blocks. Establish and maintain high quality of guest service, and a consistent high rate of production and efficiency. Role reports directly to Director of Revenue Management.

What you will be doing:

• Manage all Group blocks in Opera and Passkey to ensure that Room inventory is balanced correctly.
• Liaise directly with all Group contacts to ensure accurate and timely management of group rooming blocks.
• Work directly with the Conference and Catering Managers to liaise Groups rooming lists & inventory management.
• Work directly with the Finance Department to ensure the accuracy of all group billing procedures.
• Attend both client and internal group review meetings as directed.
• Process all group reservation requests, changes, and cancellations received.
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rates as well as explaining the cancellation policies & procedures.
• Follow sales techniques to maximize revenue.
• Communicate information regarding designated VIP reservations.
• Keep organized files of all groups.
• Be flexible to work to work weekends & evenings when needed.
• Compile and distribute the daily group arrival / brief to all necessary departments.
• Assist with tasks assigned by Director of Revenue Management, Revenue Manager, & Director of Rooms

What is in it for you:

• Salary Range: USD$75,000 to $85,000 + incentive
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Qualifications:

• Associate degree or equivalent two-year college or technical school.
• Two+ years Hotel Reservations or Revenue experience preferred.
• Must be proficient in general computer knowledge, Microsoft Word, Excel, and PowerPoint
• Knowledge of Fairmont/Accor reservation and revenue systems and procedures preferred.
• Hotel/hospitality experience preferred.
• Proficient in Microsoft Office, including Word, Excel, & Outlook.
• Good communication skills, both verbal and written.
• Ability to prepare and analyze data figures as delegated.

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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