Group and Events Sales Executive

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Under the guidance and supervision of the Groups and Events Sales Manager, you will be responsible for organising all incoming requests, provide the highest level of customised service and attention to detail to deliver exceptional service for all clients. This includes a passion for sales, effective handling of group and event inquiries, preparation of proposals, negotiation and conversion of business, and maximising profitability

Main Responsibilities: 

• Demonstrate a comprehensive understanding of the Groups & Events Sales strategy and ensure its effective implementation.
• Utilise persistence, initiative, and negotiation skills to secure business and improve conversion rates.
• Maximise revenue by selling rooms and function space.
• Conduct show rounds and meet walk-in clients.
• Issue contracts, pro-forma invoices, and follow up on deposits and final payments.
• Verify billings on Opera, send final invoices, and solicit feedback post-event.
• Accurately record all activities, contacts, and accounts in Delphi.
• Prepare booking event orders (BEOs), floor plans, menus, signage, and other necessary paperwork to communicate guest needs effectively to internal and external stakeholders.
• When required and needed, ensure timely completion of all BEOs and distribution to relevant departments, and communicate any last-minute changes to maximise efficiency and uphold standards.
• Prepare weekly forecasts and review them with the Groups & Events Sales Manager.
• Assist with purchase orders (POs) and commission accruals.
• Develop Standard Operating Procedures (SOPs) and support team training initiatives.
• Prepare month-end reports and review them with the Groups & Events Sales Manager.
• Coordinate with external suppliers.
• Collaborate with the operations team to ensure successful event execution.
• Participate in weekly groups and events meetings and lead them as required.

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary and Service Charge.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/