- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
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FRS Global Reservation Center, Moncton, Canada
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REF49691Y
Luxury Reservation Sales Consultant for Hotels (Bilingual)
Region
Americas
This vacancy has now expired. Please see similar roles below...
Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For nearly 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and our dedication to creating memorable luxury experiences for our guests.
Luxury Reservation Sales Consultant for Hotels (Bilingual)
What You'll be Doing:
- Engage with Guests: Interact with your guests in an unscripted, conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, the Sofitel Montréal, and many others.
- Create Memorable Experiences: Guide your guests in choosing their ideal room and package, turning their moments into lasting memories with your sales expertise and personalized recommendations
- Use Your Creativity: As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences
What's In It for You:
- Competitive Pay: Starting salary of $20.60 per hour, which includes a $1.50 per hour premium for French language skills. In addition, you earn a $1.00 shift premium for hours worked after midnight
- Remote Work Flexibility: Enjoy the convenience of working from home after completing the 4 weeks of fully paid personalized, onsite training in Moncton in a small group setting. Must be able to attend the in-person training, we provide travel and accommodations for qualified candidates.
- Comprehensive Benefits: Medical and dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
- Work-Life Balance: Four weeks of paid vacation, 13 paid statutory holidays, and schedules with some rotating weekends off
- Health and Wellness Support: Annual wellness subsidy of $300 to invest in your well-being
- Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
What You Need to Be Successful:
- Bilingual Proficiency: Professional-level fluency in both French and English is required
- Multitask Efficiently: Seamlessly navigate multiple software systems while communicating with guests to offer smooth, efficient service
- Experience and/or Education in Hospitality, Tourism, Sales, Customer Service, Contact Centre along with a passion for helping others will help you be successful in this role.
- Work Evening Shifts: Your schedule is from 5:30 pm to 2:00 am, including weekends and holidays, with some rotating weekends off
Availability, Location and Internet:
- Must be currently legally able to work full time in Canada
- This is a full time, permanent career position, we do not have part time or student positions
- This is a remote (work from home) role; you must reside in and be working from one of these Canadian provinces: NB, NS, or PEI.
- Must have a suitable workspace, and a high-speed, direct internet connection
Your Team: You’ll be joining a diverse, multicultural and welcoming group of well-travelled professionals who are passionate about what they do every day. We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why Accor Global Reservation Centre?
Our inclusive culture values diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Apply at: careers.Accor.com
Keyword: Moncton
Connect with us on Facebook, Instagram, and LinkedIn to discover more about the
Accor Global Reservation Centre Moncton, our unique culture, and exciting opportunities!
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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