Graduate Job- Inspire- Front Office (12 months)

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The Management Trainees will train in all or one particular areas of the Front Office & focus on process improvements.  Participate in projects and assignments in enhancing the services and service skills at the Front Desk.

Summary of Responsibilities:

Reporting to the Director of Rooms. responsibilities and essential job functions include but are not limited to the following:

• Master the technical skills of the Front Desk Operations
• Learn the tasks and responsibilities of the Guest Relations Officer, Operator, Concierge & Reception
• Maintain high standards of teamwork with the Front Office Team
• Ensure that department standards are met through guest feedback and monitoring
• Participate, conduct daily briefings and roll calls and training
• Coordinate with all other operating departments to ensure smooth daily operations for check in and check out
• Co-ordinate with Reception and Duty Manager on day to day operations
• Coordinate and participate in meeting and greeting of VIP guests upon arrival
• Managing rooms inventory and monitoring room types availability as to ensure guests preference are met to its maximum
• Work in the Club Millesium or Villa as Butler taking care of our VIP guets.
• Process Improvement Team project and assignments relating to Front Office
• Ensure that safety, health, security and loss control policies and procedures are complied with.

Qualifications:

• Knowledge of  Opera would be of advantage    
• Read, write and speak English fluently
• Analytical skills
• Good interpersonal and communication skills
• Leadership/People management skills

Your team and working environment:

• Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
  https://careers.accor.com/

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS