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  1. Part-Time
  2. Temporary
  3. FAIRMONT
  4. Wellness & Recreation

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Fairmont Banff Springs, Banff, Canada

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REF68823A

Golf Ambassador - Part Time

Region

Luxury & Lifestyle


Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


    Job Description

    The Golf Course Ambassador position is the embodiment of the golf experience. You will be the face of The Fairmont Banff Springs at the Point and the 1st tee and on the golf course. This position requires impeccable standards in guest service, organization, care and firmness. You will face a variety of situations and need to be comfortable in facing conflict and confident in resolving situations in the moment using empathy and service excellence.  

    Starting Rate: $18.84 per hour

    We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $20.91.

    Job Duties Include:  

    Reporting to the Golf Operations Assistant Manager, responsibilities and essential job functions include but are not limited to the following:

    • Greet guests and members warmly at the first tee, provide clear directions, explain course rules and amenities, and deliver a personalized start to each round.

    • Oversee tee time management, pace of play, and cart assignments using tools like Tagmarshal, while ensuring safety protocols, wildlife awareness, and daily course conditions are communicated effectively.

    • Engage with guests on-course at least twice per nine holes to enhance the experience, resolve concerns, provide amenities, and share insights about the course, history, and area.

    • Keep tee areas and the course clean and well-stocked, tend to pitch marks, rakes, flags, and range balls, and immediately address any issues or hazards.

    • Track player activity and power cart use, verify payment and membership credentials, and communicate updates with the Pro Shop and Deck team to support smooth operations.


    Qualifications

    Your Skills & Qualifications:

    • High School diploma
    • Golf knowledge is a key asset
    • Class 5 Drivers License and updated drivers abstract
    • Previous experience in a guest services role
    • Proficient in computer skills
    • Able to work flexible hours (early morning, evening and occasional split shifts)
    • Ability to deal with high-pressure situations in a fast-paced environment
    • Highly motivated and guest driven with a proven ability to solve problems and make timely guest
      service decisions
    • Demonstrated exceptional guest service with a passion to continually exceed expectations and
      anticipate needs
    • Proactive with a demonstrated eye for detail and the ability to manage multiple functions

    Additional Information

    Job Perks & Benefits:

    • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
    • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
    • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
    • Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

    Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

    APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

    We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

    Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

    When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

    LET YOUR PASSION SHINE

    We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

    LEARN ABOUT US

    Let your passion shine

    We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

    JOIN US