General Manager - Sofitel Luang Prabang and 3 Nagas Luang Prabang - MGallery

We are far more than a worldwide leader. We are more than 230 000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, With audacity, With imagination, With passion

ACCOR HOTELS - Feel Welcome In more than 5300 hotels in 110 countries

La Maison

We are a collection of 4 exclusive Luxury brands: Sofitel Legend, Sofitel, MGallery and Emblems across 38 countries, unlocking unique memorable moments in connection with the local destination.

Sofitel Luang Prabang and 3 Nagas Luang Prabang - MGallery

Sofitel Luang Prabang is a luxurious hotel set within a beautifully restored French colonial villa, combining traditional architecture with modern elegance. Surrounded by lush gardens, it offers a serene atmosphere, ideal for relaxation. Guests can enjoy spacious rooms featuring sophisticated decor, luxurious amenities, and stunning views. The hotel also boasts a tranquil spa, a stunning pool, and exquisite dining options that showcase both local and international cuisine, making it a perfect retreat for travellers seeking comfort and style.

3 Nagas Luang Prabang-MGallery is a boutique hotel that captures the essence of local heritage. Housed in three beautifully restored historic buildings, the hotel exudes a charming and intimate atmosphere. The decor reflects traditional Laotian art and culture, creating a unique ambiance. Guests can expect cozy rooms with handcrafted furnishings and modern conveniences. The hotel features an on-site restaurant that serves authentic Laotian dishes, offering a taste of the region's culinary delights. Its central location makes it convenient for exploring the vibrant markets, temples, and other attractions of Luang Prabang, making it a great choice for those looking to immerse themselves in the local culture.

Both hotels offer distinct experiences, appealing to different preferences while showcasing the beauty and heritage of Luang Prabang

he General Manager, reporting to the Senior Vice President of Operations, is responsible for overseeing the daily operations of both hotels in alignment with company standards, mission statement, vision, and values. Key responsibilities include:

1. Financial Performance: Maximizing revenue and profitability by implementing effective financial strategies and monitoring performance metrics.

2. Guest Satisfaction: Ensuring a high level of guest service and satisfaction through staff training, quality assurance, and guest feedback initiatives.

3. Team Development: Fostering a positive work environment that encourages staff development, training, and retention, enhancing overall team performance.

4. Strategic Leadership: Leading the development and communication of clear strategies, goals, and objectives for the hotels, ensuring alignment with corporate vision.

5. Operational Excellence: Developing, implementing, and monitoring operational plans to optimize efficiency and service quality across all departments.

6. Owner Relations: Building and maintaining positive relationships with hotel owners, providing regular performance updates, and addressing any concerns.

7. Performance Maximization: Continuously seeking opportunities to improve operational performance and guest experiences while aligning with brand standards.

The General Manager plays a pivotal role in the success of the hotels, ensuring that both financial and operational goals are met while maintaining a strong focus on guest satisfaction and team engagement.

• Previous experience working in Laos an added advantage
• Prior 5+ years experience in luxury hotel management essential
• Strong match with Sofitel/MGallery General Manager Leader capability framework
• Strong Educational background
• Professional level of  English 
• Good understanding of the local market especially in Laos preferred
• Experience with owners relationship
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
• Excellent speaking and presentation skills
• Demonstrated leadership and organizational skills
• Strong interpersonal & communication skills
• Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel
• Effective management style, hands-on and approachable
• Bottom-line oriented with emphasis on quality guest-service and team-building

What is it for you  :

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Accor Academy.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility (CSR) activities