General Manager of Swissôtel Tallinn

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Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to keep the competitive position of Swissôtel Tallinn  in the local marketplace.

Your key areas of responsibility will be to: 

• Lead the overall management and strategic direction of the property with a team of approx. 100 Talents
• Set stretching goals for the team and support all departments in the achievement of operational targets
• Maximize the property in terms of profit and management of financials
• Ensure full compliance with operating controls and legislation in all areas of the business
• Build your team while being actively involved in the recruitment process of positions within the property to select the best fit
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
• Develop relationships within the local community
• Drive service culture
• Maintain product and service quality standards to exceed guest expectations
• Promote the brand and ensure all brand essentials and standards are in place and executed consistently
• Foster positive owner relations and maximizing performance

• Previous experience in a leadership role within a similar hotel brands or business
• Passionate to grow and develop self and others
• Exceptional skills in maintaining rigorous quality standards, ensuring that every aspect of the hotel operations reflects the utmost in luxury and guest satisfaction
• Strategic, creative and able to communicate effectively
• A proven leader able to inspire others
• Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs
• Ability to speak local language would be an advantage

Your working environment:
Swissôtel Tallinn is a luxurious property offering 238 rooms & suites with 2 restaurants (one of them Michelin Guide-listed Horisont Restaurant & Bar on the top floor of the hotel), Spa & Fitness facility with indoor swimming pool, 4 breakout rooms and 1 ballroom totaling 720sqm of meeting space and a foyer area of 440sqm as exhibition space. Located in Tallinn’s tallest building features a spectacular view of the hotel’s surroundings, such as the Medieval Old Town and the Gulf of Finland and Baltic's coast line.