General Manager

The 5-star rated 389-key Pullman Kuching was designed to enrich guests with precious and exclusive comfort since its inception in 2010. With stunning panoramic views of Kuching City and the Sarawak River, complemented by the hotel’s spacious and contemporary interiors, business and leisure travelers can indulge in 5-star luxury during their stays. With well-equipped MICE facilities and large conference space, the hotel is also a key player in Kuching’s MICE industry. As the preferred venue for meeting and conferences, Pullman Kuching had hosted numerous international and regional events.

Pullman Kuching features an array of outstanding facilities such as the uniquely designed swimming pool, and specialty restaurants and bars – guests will indeed be spoilt for choice!

Operations

Employee engagement

• Directly supervise the Executive Committee members and indirectly supervise all hotel personnel
• Carry out supervisory responsibilities in accordance with the Company’s policies and training programs
• Act as an integer role model, displaying explicit knowledge and awareness of company standards
• Build quality relationships to the management team
• Create team spirit
• Create effectively a collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures

Service

• Maintain product and service quality standards by conducting ongoing evaluations
• The attaining and maintenance of service levels that exceed expectations
• All areas of the hotel consistently maintained to standards of attractiveness, comfort and cleanliness
• Handles VIPs, understanding international protocols for government officials and royalty

Competitive

• Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
• Growing business – A good overview of finances, think about the future and decide on strategic initiatives
• Dealing with media                       

Financial

• Maximizing financial performance
• Efficient operation and cost control of all hotel departments and facilities
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan
• Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.  
• Energy consumption is monitored and minimized
• Preserving & maximizing hotel asset

PERSONAL DEVELOPMENT

• Passion to grow & develop - Feel encouraged and reinforced by own success
• Approach tasks with courage and self-confidence
• Trusts and shows confidence in others: delegates effectively
• Remain professional and constructive in extraordinary situations
• Show good self- and time management

LEADERSHIP

• In time of crisis: Able to take logical decisions and immediate actions
• Create an environment which encourages innovation; breaks down hierarchy;  challenges thinking in a constructive way
• Foster and push others to think clearly and solve problems properly by asking probing questions
• Build a network of key people (owners, community etc.)
• Developing People - Promote integrity by fostering a "speak-up" culture and demands fair and respectful behavior and enforces compliance
• Markets plans and ideas successfully
• Reduces key and complex ideas and messages to clear, memorable, and compelling statements
• Convince others; negotiate;  debate, find win-win solutions

CREATING THE FUTURE

• Contribute to finding solutions
• Think quickly; formulate arguments in a quick way; Able to focus on different tasks simultaneously
• Think about the future anticipating future trends and opportunities; translate organizational strategy into appropriate local strategy
• Use sound problem solving skills by identifying relevant information and interpreting and evaluating it objectively

LIVING THE BRAND

• Deliver the “we make moment” service philosophy: inspiring team to deliver soft heartfelt service, i.e. turning small gestures or indulgences into genuine & heartwarming moments that makes life wonderful
• Inspire team to do the ordinary in an extraordinary way
• Ensure delivery of a family program, make hotel family friendly
• Care for people and for the Planet: is mindful of sustainability
• Is willing to ensure audit levels as per Brand standards (green globe certified), take part in charity involvement & donations, and promote “kilos of kindness” initiative.

• Prior 5+ years’ experience in luxury hotel management essential
• Strong match with Accor Inspiring Leader capability framework
• Strong Educational background
• Fluent in English (+ local language)
• Good understanding of the local market (previous experience preferred)
• Understanding/experience of union relations – where applicable
• Experience with owners relationship
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
• Excellent speaking and presentation skills
• Demonstrated leadership and organizational skills
• Strong interpersonal & communication skills
• Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel
• Effective management style, hands-on and approachable
• Bottom-line oriented with emphasis on quality guest-service and team-building