General Manager

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends, and connecting with something bigger.

Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

And now, Hyde has made its big debut in Mexico City bringing the music and festival spirit to Reforma.

What you'll do...

• Lead the pre-opening and post opening planning and execution phase, in collaboration with the corporate team, including the development of the Operating Budget, Marketing & Sales Plan, and Capital Budget, ensuring full alignment with brand and ownership expectations.
• Fully own the commercial performance of the property, including P&L, revenue generation, budgeting, forecasting, and delivery of net operating income targets.
• Establish, monitor, and manage annual budgets, ensuring accurate forecasting and alignment with financial goals, while maintaining control of labor and expense guidelines to optimize profitability.
• Develop and execute strategic action plans to achieve or exceed revenue and profitability targets across all restaurant and bar outlets, ensuring strong commercial performance.
• Play a key role in hiring decisions, ensuring the attraction, selection, training, and development of top talent, while building strong succession pipelines and team capability.
• Establish priorities and lead key operational initiatives such as the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Execute the highest brand standards across all operations, ensuring consistent quality of service, product excellence, and adherence to SOPs, including health, safety, and regulatory compliance.
• Provide hands-on leadership to all Heads of Department, fostering a high-performance culture, strong team engagement, and consistent people management practices.
• Foster strong collaboration with corporate and brand teams to ensure alignment on standards, strategy, and operational execution.
• Champion continuous improvement initiatives across all operations to enhance efficiency, guest experience, and overall performance.
• Oversee all quality evaluation processes and strive to improve all qualitative metrics.
• Ensure full compliance with all applicable local laws and regulations, including liquor licensing, health, and sanitation standards.
• Build and maintain a strong local presence for the property, strengthening community relationships and positioning the restaurant/hotel within the destination.
• Oversee reporting processes, ensuring timely and accurate submission of payroll, revenue reports, schedules, forecasts, and operational action plans.
• Serve as the central communication hub between guests, team members, ownership, brand representatives, and key external partners.
• Be front-facing and high-touch with our guests, involved in handling guests throughout their journey and setting the example for the team to engage in excellent guest experience and recovery at every turn.
• Work hand in hand with the Area General Manager and partner for anything strategy, financials, performance and more, related to the property.
• Be a part of the evolution of Ennismore as it expands further in the Latin America and Americas region.

And everything else in-between…

What we're looking for...

• You are an experienced General Manager, a commercially savvy operator and have prior experience in a similar role. A minimum of 4 years’ experience as a Hotel General Manager.
• You have significant experience in high-end Lifestyle hotels ideally in Mexico or similar leisure markets.
• You have experience leading successful openings, transitions and resort properties, and luxury & lifestyle properties where the experience is branded from beginning to end.
• You are comfortable in the spotlight but always remain humble and kind.
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are comfortable with the strategic as well as day to day detail.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You have an aptitude to perform numerical analysis of data and formulate conclusions and solutions.
• You are able to easily identify and utilize emerging trends and technology to generate revenue.
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.
• You get things done, independently and skilled at taking decisive action.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• You make people feel good - your team, guests and colleagues alike. You make a positive impact.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building scale globally.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• Great discounts across the entire Ennismore family
• A competitive package and plenty of opportunity for development.