General Cashier

Nestled in the heart of Nairobi since 1904, Fairmont The Norfolk is one of the city’s most iconic landmarks, where timeless elegance meets modern luxury. Set within serene tropical gardens, the hotel features 125 beautifully appointed rooms and suites designed to offer exceptional comfort while preserving its rich heritage. Over the decades, it has welcomed distinguished guests, global leaders, and travelers seeking refined hospitality in a setting that reflects Nairobi’s vibrant history. With award-winning dining, a heated outdoor pool, wellness facilities, and curated local experiences, the hotel offers guests both relaxation and a gateway to explore the city’s culture and nearby attractions. Committed to sustainability and excellence, Fairmont The Norfolk continues to blend historic charm with contemporary sophistication, creating memorable experiences for generations of visitors.

Fairmont the Norfolk hotel is offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and your hotel as General Cashier. Responsible for Front Office, F&B and all other departments float handlers. Cash exchange and remittances.  

Main Duties: 

• To collect, with an assigned witness, all Front Office Clerks’ and Food & Beverage Clerks’ remittance envelopes from the drop-safe and to verify them against the Daily Witness Sheet. 

• To count, together with the witness, cash, cheques and credit card vouchers and verify them to the Front Office Clerks’ and Food & Beverage Clerks’ computerized remittance report details. 

• To prepare bank deposits of all cheques and cash, and to ensure that all cash collections are deposited intact. 

• To compile all credit card sales vouchers by Credit Card Company, to balance them to the computer totals and to prepare them for banking-in daily. 

• To update daily and to maintain by month ongoing transaction details by Credit Card Company. 

• To obtain daily foreign exchange rates from bank sources and to have them updated in the PMS system. 

• To disburse petty cash requests those have been approved by the Cluster Director of Finance and prepare Summary of Disbursements. 

• To count and balance his / her own house bank and prepare the recapitulation periodically. 

• To prepare the General Cashier’s Daily Report by entering the day’s detailed cash collections and all other payments received for review and completion by both Income Auditor and Finance Manager. 

• To prepare such cash and foreign exchange control reports as may be required by local law. 

• To ensure that cash advances are made only if they have the approval of both the General Manager and the Director of Finance. 

• To assist, when required, in carrying out surprise cash counts. 

• To assist to follow up on all the drafts being sent for clearing to the bank and liaise with the Finance Manager for any outstanding on hand. 

• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.  

• To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department or any other Department of the hotel as assigned by Finance Manager 

• To be fully conversant with all services and facilities offered by the hotel. 

• To provide Front Office Clerks and Food & Beverage Clerks with required change and to anticipate and plan for extra change for long week-ends or holidays. 

• To reimburse Front Office Clerks for disbursements made by them (due backs). 

• To maintain custody and supports of unclaimed wages.  

• To assist in the training of the Heartists ensuring that they have the necessary skill e.g. in identifying forged bank notes, verifying the checks and credit cards, to perform their duties with the maximum efficiency. 

• To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment. 

• To carry out any other reasonable duties as assigned by the Finance Manager. 

• To coordinate with payroll, outsource company for withholdings for local pension, any other levy determines by the hotel or local authorities and submit for timely processing of payment. 

• To verify the hotel’s payroll accurately and timely as per the prescribed requirements. 

• To prepare and maintain detailed Heartists records for calculation of various local funds contribution. 

• Bachelor's degree in Finance, Accounting, or related field
• Minimum of 2 years of experience as a cashier, preferably in a hotel or hospitality setting
• Proficiency in computer systems, including POS software and financial management tools
• Strong mathematical skills and ability to handle large sums of money accurately
• Excellent attention to detail and organizational skills
• Knowledge of financial regulations and cash handling procedures
• Outstanding customer service skills with a focus on satisfaction
• Ability to work efficiently under pressure and meet deadlines
• Strong communication skills in English
• Familiarity with foreign currency exchange processes
• Flexibility to work various shifts, including weekends and holidays if required
• Demonstrated integrity and trustworthiness in handling financial transactions

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional ascending or descending stairs and ramps