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  1. Full-Time
  2. Permanent
  3. TRIBE
  4. Rooms

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Mercure Hotel Den Haag Central, The Hague, Netherlands

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REF30641M

Front Office Team Member FT/PT

Region

Europe and North Africa


Company Description

Our TRIBE

Are you looking for a fun and valuable challenge in a vibrant hotel, where you can truly be yourself and work in an amazing team? TRIBE The Hague Central is the second TRIBE hotel launched in the Benelux. The hotel is located in the cultural heart of The Hague’s city center, the City of Peace & Justice. Just minutes away from the central station and only 15 minutes from the beach, our hotel offers 159 stylish rooms, 9 meeting spaces, and a restaurant & bar overlooking the lively Spuiplein.


Job Description

What will you do?

As a Front Office Team Member, you’ll work together with a team of enthusiastic colleagues under the guidance of our Supervisors. Together, you’ll ensure that our guests have an unforgettable stay at TRIBE The Hague Central. From the very first moment of contact until the moment they leave, you are their go-to person and the welcoming face of our hotel.

What does your day look like? As a Receptionist, you’ll welcome guests in your own authentic way, making sure their check-in already feels like a celebration. You’ll share tips on what to do and see in The Hague and help guests find their way around the city and surroundings.

Our guests are always your number one priority. That’s why you’ll work closely with other departments (Housekeeping, Reservations, F&B) to make sure everything runs smoothly behind the scenes and nothing is missing in our service. You’re flexible, proactive, and able to turn challenges into opportunities, while inspiring your team with your enthusiasm.

We are looking for new colleagues for different contract types: whether you prefer to work as an on-call team member, part-time (3 to 5 days a week), or are looking for a full-time role – we’ve got a spot for you!


Qualifications

You recognize yourself in this:

For this role, we are looking for someone who makes the difference for our guests. You are spontaneous, confident, and always willing to go the extra mile to create a memorable experience. Of course, you’ll do this together with your colleagues as a team.

Hospitality and service orientation come naturally to you, and you have a strong commercial mindset. You are outgoing, an excellent communicator, and fluent in both Dutch and English. Speaking a third language is a great plus!

At TRIBE, we believe it’s important that you can be yourself. Tattoos and piercings? Totally fine – it’s all about your personality and the positive energy you share with our guests. We’re not a stiff hotel, but a place where individuality is celebrated.

You are flexible and enjoy working in shifts, which include mornings, evenings, and weekends.


Additional Information

What’s in it for you?

  • Salary in scale 5 of the Dutch Hospitality CLA (€2.593,53 based on a full-time contract) – we pay 7.5% above the CLA!
  • 25 vacation days based on a full-time (38-hour) workweek
  • Travel allowance up to €23 per day
  • An Accor Heartist Card, giving you discounts on hotel stays and more
  • Great learning and growth opportunities within Accor, with access to the Accor Academy and chances to grow (internationally) within TRIBE, Mercure, Novotel, or one of the many other Accor hotels

Want more info or ready to apply?

Excited and ready to join us? Do you fit the profile and criteria?
Then send us your CV and a bold motivation letter now – let’s rock this place together! 🚀

For questions about this vacancy, please contact Mr. Chivato Manuputty via +31 (0)70-363 6700.

Acquisition in response to this vacancy is not appreciated.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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