Front Office Team Leader

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking an enthusiastic and professional Front Office Team Leader to join our esteemed hotel in the beautiful island of Phu Quoc, Vietnam. As a crucial member of our management team, you will play a pivotal role in ensuring exceptional guest experiences whilst leading and motivating our front office team.

• Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
• Oversee daily front office operations, ensuring efficient check-in and check-out processes
• Deliver outstanding customer service, addressing guest enquiries and resolving issues promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Train and mentor front office staff, promoting their professional development and enhancing team performance
• Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
• Manage shift schedules and allocate tasks effectively to maximise team productivity
• Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
• Implement and maintain standard operating procedures for front office operations
• Assist in managing the department's KPIs and achieving financial targets
• Stay updated on local events and attractions in Phu Quoc to provide knowledgeable recommendations to guests

• Proven experience in a front office or reception role within a high volume luxury hotel or resort environment
• Pre-opening experience is beneficial 
• Demonstrated leadership skills with the ability to motivate and manage a team effectively
• Excellent communication and interpersonal skills, with fluency in English
• Strong customer service orientation with a friendly and professional demeanour
• Detail-oriented approach with the ability to multitask in a fast-paced environment
• Proficiency in hotel management systems and computer applications
• Problem-solving skills with the ability to make quick, sound decisions
• Knowledge of local attractions and events in Phu Quoc and surrounding areas (desirable)
• Relevant hospitality management qualification (desirable)
• Flexibility to work various shifts, including weekends and holidays
• Cultural sensitivity and ability to work with diverse teams and guests
• Familiarity with Vietnamese culture and customs (advantageous)

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.