Island Host Supervisor

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game.

Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage.

Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Island Host Responsibilities

• Island Host supervisor must be fluent in either Turkish, Russian or German
• Able to supervise, train, and coach the Island Hosts team according to established standards and guidelines
• Collaborate with other departments to fulfill guest needs and requests
• Handle guests complaints and perform service recovery as needed
• Report any guests complaints to the line manager and maintain records in the appropriate system(s)
• Interact with the guests to ensure their needs and preferences are met

Administration & Coordination

• Prepare monthly staff attendance report for Payroll processing
• Prepare and manage the Island Hosts roster and assign duties
• Manage daily arrivals and departures to the property and create necessary documents
• Handle other administrative tasks related to guest services
• Maintain a complete knowledge of all the latest features, services & promotions so as to provide prompt and accurate responses to all enquiries by guests/Island Hosts
• Perform duties and responsibilities with fairness and maintain confidentiality

• College diploma or equivalent qualifications
• Minimum 2-3 years of experience in a similar capacity or preferably in the area of guest services
• Excellent reading, writing and oral proficiency in English language
• Knowledge in Opera
• Proficient in MS Excel, Word, & PowerPoint
• Past experience of working in the Maldives or other remote location(s)

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS