Night Manager

Free your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a new career adventure, our global hotel group is full of possibilities.

Lead the hotel’s overnight operations with pride — ensuring a seamless, secure, and quietly luxurious experience that honors both our guests’ comfort and the hotel’s elevated standards.

Within the role you will be effectively undertaking the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports and statistical information.  You will ensure smooth and efficient running of the Hotel's overnight operation, along with maintaining luxury standards for guests as well being responsible for the safety and security of the property.

• Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Carry out reception duties in case of any late arrivals or early departure, taking future reservations or answer guest’s inquiries.
• Co-ordinate and lead the activities of the night team members.

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Minimum 3 years experience in a similar role;
• Knowledge of Opera or a similar property management system;
• Up-to-date Manager Certificate, and First Aid Certificate;
• Full, clean New Zealand driving license;
• Ability to train and develop team members;
• Appetite for continued growth and professional development.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

• We offer competitive pay with a favourable night time allowance rate, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Build your career with the New Zealand Hotel of the Year 2024.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• Free gym access plus ski hire during the winter.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.

Permanent, guaranteed 40 hours per week. Working nights with shifts over weekends and public holidays. $31.61 per hour plus Night Time Allowance Rate. 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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Detailed description:

• Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
• Supervise & co-ordinate the activities of night team members.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation, be fully conversant in leading all fire and emergency procedures as the Manager on Duty on shift.
• Provide supervision and support to the Front Office team and other departments when required.
• Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
• Process all management accounts as required.
• Ensure that reservations details for in house-guests are recorded correctly, i.e. room rates, dates of stay, authority to charge.
• Carry out Front Office Reception duties in case of any late arrivals or early departure, taking future Reservations or answer guest’s inquiries.
• Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
• Complete 'back up' procedures to save all data.
• Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Be proficient in the use of all front and back office equipment.  Ensure preventative maintenance programs are in place.
• Work proactively to coordinate activities with other departments, e.g. Reservations, Food & Beverage, Finance, Housekeeping, Maintenance, Spa.
• Oversee the work of the Night Department, suggesting improvements and updates pro-actively.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Provide support to the Food and Beverage operation, ensuring room service requests are timely and of the highest quality.
• Assist with any overnight housekeeping requests.
• Supervise night porter duties, ensuring all are completed to the required standard.
• Maintain cleanliness of hotel public areas, including back of house and front of house.
• Train Ambassadors to gain the knowledge of night duties when required
• Complete the month end reports on time
• Archive management reports on monthly basis, ensure all the data are store in a secure place.
• You will be responsible for the service of alcohol in some shifts.
• Adherence to Emergency Communication procedures
• Any other reasonable request as required by Hotel Management.