Front Office Supervisor (Pre-Opening)

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

• To supervise the Front Office operations, including the Reception, Concierge, Guest Relations ensuring that the hotel standards and procedures are fully known and followed. Assist in effectively running the front office operations with a hands-on approach.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
• To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
• To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
• To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
• To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
• To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
• To monitor rooms status and discrepancies.
• To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To daily implement and control the check lists.
• To daily review the F/O logbook and to sign it.
• To personally update the activity reports.
• To ensure a proper handover between the shifts.
• To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
• To be updated with the competitors’ offerings and rates.
• To liaise closely with the Sales and Reservations on rate management.
• Maintain strong working relationships and communicate with all departments.

  As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

• To supervise the Front Office operations, including the Reception, Concierge, Guest Relations ensuring that the hotel standards and procedures are fully known and followed. Assist in effectively running the front office operations with a hands-on approach.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
• To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
• To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
• To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
• To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
• To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
• To monitor rooms status and discrepancies.
• To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To daily implement and control the check lists.
• To daily review the F/O logbook and to sign it.
• To personally update the activity reports.
• To ensure a proper handover between the shifts.
• To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
• To be updated with the competitors’ offerings and rates.
• To liaise closely with the Sales and Reservations on rate management.
• Maintain strong working relationships and communicate with all departments.

• Diploma in Front Office Operations or related field.
• Minimum 1 year experience in a similar position in a 4/5* star
• Service focused personality is essential
• Prior experience working with Opera 
• Strong interpersonal and problem-solving abilities and the ability to lead by example

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!