- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Dubai The Obelisk, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF22089I
Front Office Supervisor
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Company Description
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
Sofitel Dubai The Obelisk
Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Front Office Supervisor and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
The Position
To ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.
KEY ROLES & RESPONSIBILITIES
- Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
- Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity
- Register and room all arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests’ personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
- Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
- Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel Hotels
- Perform the audit balances and prepare all works for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that the front desk work area is kept clean and in an orderly state at all times
- Conducts shift briefings to communicate hotel activities and operational requirements
- Cover night manager during their absence and able to conduct night audit and shift closure requirements.
- Follow up with finance and ensure to resolve any pending documents.
- Perform the audit balances, prepare, and review all the report related the accounts audit and the inventory reports in an orderly fashion.
- Preparing the hotel management system for the night procedures with approval of the night manager/duty manager.
- Team training and development
- Involve and lead in department projects such as upsell, loyalty program etc.
The Position
To ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.
KEY ROLES & RESPONSIBILITIES
- Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
- Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity
- Register and room all arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests’ personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
- Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
- Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel Hotels
- Perform the audit balances and prepare all works for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that the front desk work area is kept clean and in an orderly state at all times
- Conducts shift briefings to communicate hotel activities and operational requirements
- Cover night manager during their absence and able to conduct night audit and shift closure requirements.
- Follow up with finance and ensure to resolve any pending documents.
- Perform the audit balances, prepare, and review all the report related the accounts audit and the inventory reports in an orderly fashion.
- Preparing the hotel management system for the night procedures with approval of the night manager/duty manager.
- Team training and development
- Involve and lead in department projects such as upsell, loyalty program etc.
PERSONAL ATTRIBUTES
- Good written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgement with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Le Château Frontenac, Québec City, Canada
Experience Level
Mid-Senior Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Québec City
Job Category
Rooms
Description
Assurer un service professionnel, chaleureux et constant, tout en dirigeant et supervisant les commis Fairmont Or, en veillant au respect des règles et procédures établies.Surveiller l'entretien de l'
Reference
a3c292e4-284e-4714-887d-92572394414f
Expiry Date
01/01/0001
Salary
Location
The Artisan Istanbul MGallery, İstanbul, Turkey
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
-Assist guests with luggage and packages to their room or loading area.-Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.- Conduct self in a fri
Reference
18e9c404-7d94-4592-9bbf-d6a34675437e
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Cologne The Circle, Cologne, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Cologne
Job Category
Rooms
Description
Wie schaut dein Arbeitsalltag aus …Du machst die Einsatzplanung, führst das Team und unterstützt deine Kollegen bei ihrer Entwicklung in Zusammenspiel mit dem Front Office ManagerDu sorgst dafür, dass
Reference
493d3fe9-35e2-4dc5-9694-1f99c8cdf893
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Cologne The Circle, Cologne, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Cologne
Job Category
Rooms
Description
How does your working day look like…You’ll take care of resource planning, manage the team, and support your colleagues’ development in collaboration with the Front Office Manager.You’ll make sure tha
Reference
cc232aab-3c59-43e7-bb99-aedd7db8824b
Expiry Date
01/01/0001
Salary
Location
Novotel Bengaluru Outer Ring Road, Bengaluru, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Bengaluru
Job Category
Rooms
Description
A Front Office Associate typically handles administrative tasks and ensures smooth operations at the reception area of a business. Their responsibilities include:Greeting Guests: Welcoming visitors an
Reference
68570711-98c7-4723-b001-6f30b813cc8b
Expiry Date
01/01/0001
Salary
Location
Novotel Chennai OMR, Chennai, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Chennai
Job Category
Rooms
Description
Primary Responsibilities Front Office OperationConduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensu
Reference
78a7ea0d-7022-4a52-9f95-854e9cf1e8c1
Expiry Date
01/01/0001
Salary
Location
Novotel London Tower Bridge, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Rooms
Description
-Handle any guest complaints and/or remarks made at the front desk.-Contribute to guest satisfaction at all times by providing high quality services throughout their stay.-Ensure service standards are
Reference
747ad137-28be-45c5-a518-544b3f18011b
Expiry Date
01/01/0001
Salary
Location
Novotel Mumbai International Airport, Mumbai, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Mumbai, India. In this role, you will be responsible for maintaining the highest standards of
Reference
b1bd1e7c-3283-427f-9628-899e0afbb3ec
Expiry Date
01/01/0001
Salary
Location
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Rooms
Description
Room Attendant You are at the heart of the hotel! As a Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of
Reference
6f40edd8-010b-4caa-878b-a439d270edee
Expiry Date
01/01/0001
Salary
Location
NOVOTEL NICE CENTRE VIEUX-NICE, Nice, Alpes-Maritimes
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Nice
Job Category
Rooms
Description
Vous êtes l'ultime source de bonne humeur, le chef d'orchestre des sourires, et l'allié secret de tous les clients heureux ? Alors, cette mission est pour vous ! Chez Novotel, nous ne cherchons pas s
Reference
MAEAV513
Expiry Date
01/01/0001