Front Office Supervisor

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

• Supervise the day-to-day operation in Front Desk.
• Check all colleagues’ grooming and hygiene standards of colleagues
• Constantly apply standard operating procedures in your department.
• Ensure that the check list done properly and sign the check list after the completion of the required shift’s tasks.
• Adhere to hotel policies and procedure.
• Check the discrepancy report and update manager.
• Do the credit limit check on daily basis for all guest in house.
• Check the GSA colleagues’ transactions during the shift closure.
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.
• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

• Minimum 1-2 years’ experience in a similar role, within an international brand.
• Prior experience working with Opera and other related systems.
• Strong interpersonal and problem-solving abilities and the ability to lead by example.
• Fluency in English; additional languages are a plus.

Should be eligible to live and work in Kenya.