Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Oversee all daily Front Office operations including reception, guest services, concierge, and arrival/departure experiences
Ensure smooth and efficient guest journeys aligned with luxury hospitality standards
Maintain consistent service delivery across all guest touchpoints
Support pre-opening planning, systems setup, SOP development, and operational readiness
Guest Experience & Service Excellence
Create personalised and memorable guest experiences that reflect the brand ethos
Act as a visible ambassador of the resort, building strong guest relationships
Manage guest feedback, service recovery, and ensure timely resolution of concerns
Continuously identify opportunities to enhance the overall guest journey
Team Leadership & Development
Recruit, train, and develop a high-performing Front Office team
Lead daily briefings, coaching sessions, and performance discussions
Build a culture of ownership, teamwork, and genuine hospitality
Support team engagement, succession planning, and talent development
Operational & Commercial Performance
Monitor Front Office performance against key operational KPIs
Drive upselling opportunities, room revenue optimisation, and guest engagement initiatives
Work closely with Reservations, Sales, Revenue Management, and Finance teams
Support effective workforce planning, scheduling, and productivity management
Systems, Standards & Compliance
Ensure accurate use of PMS and Front Office systems
Maintain brand standards, policies, and operating procedures
Ensure compliance with local regulations, Accor standards, and guest safety requirements
Support audit readiness and continuous improvement initiatives
Collaboration & Resort Experience
Partner closely with Housekeeping, F&B, Engineering, and Guest Experience teams to deliver a seamless resort operation
Support VIP arrivals, special occasions, and bespoke guest experiences
Contribute to creating a distinctive resort culture and sense of place
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- 3–5 years of experience in front office operations, with at least 1–2 years in a supervisory or managerial role.
- Experience using property management systems (Opera) or front office software is an advantage.
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
