- Full-Time
- Permanent
- Rooms
- ACCOR
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Rixos Radamis Sharm El Sheikh, Sharm El-Sheikh, Egypt
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REF38259L
Front Office Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
A Front Office Manager plays key role in ensuring the smooth operation of the front desk and reception area of a company. They are responsible for managing the front office staff, overseeing guest services and ensuring a positive experience for all visitors and clients.
The Front Office Manager responsible for:
- Led the Front Office Team,
- Perform all task related to Front Office work
- Train the Front Office staff,
- Manage and supervise the team to achieve guest experience and brand KPIs
- Develop and maintain the workflow of the Front Office,
- Responsible for the quality of customer service,
- Ensuring a high-level guest satisfaction and guest experience,
- Build strong relationships and liaise with all other departments,
- Administrative duties (reports, accounts, data, accuracy and legality of invoices),
- Supervising and coordinating the front desk staff,
- Ensuring efficient and friendly guest service,
- Managing reservations and room assignments,
- Handling guest inquiries and complaints,
- Overseeing the maintenance of guest records and accounts,
- Developing and implementing front office policies and procedures,
- Conducting and implementing front office policies and procedures,
- collaborating with other departments to ensure overall customer satisfaction,
- Preparing reguler reports and budgets,
- Ensuring compliance with company standards and regulations
- Bachelor's degree in business administration or related field,
- Similar experience an international chain hotel,
- Proven experience in a managerial role,
- Excellent communication and interpersonal skills,
- Proficiency in OPERA and Microsoft Office,
- Strong leadership and organizational abilities,
- Ability to handle multiple tasks and prioritize effectively
- Fluency in English
- High degree computer skills
- Professional attitude display towards guests and colleagues,
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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