Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description
We are seeking a dynamic and experienced Front Office Manager to lead our front office operations in Novotel Jaipur Convention Centre, India. This is a pivotal leadership position where you will oversee the daily operations of the Front Office, Concierge, and Night Audit teams, ensuring that our guests receive exceptional service while maintaining high performance standards, profitability, and brand excellence. As a Front Office Manager, you will be instrumental in creating a welcoming environment, driving operational efficiency, and fostering a culture of continuous improvement within your team.
- Lead and manage the day-to-day operations of the Front Office, Concierge, and Night Audit departments to ensure seamless and efficient service delivery
- Supervise, schedule, train, and develop front office staff to maintain high performance standards, engagement levels, and consistent service excellence
- Implement and monitor hotel service protocols to ensure brand standards are consistently delivered across all guest interactions, check-in/check-out procedures, and guest communications
- Address and resolve guest feedback, complaints, and service issues with professionalism, empathy, and a commitment to guest satisfaction
- Analyze operational metrics, manage departmental budgets, and control costs while ensuring adherence to revenue, labor, and operational expense targets
- Develop and execute strategic initiatives for continuous improvement, forecasting, and operational optimization
- Collaborate with other departments to coordinate hotel services and enhance the overall guest experience
- Maintain transparent communication with senior management regarding operational performance, challenges, and opportunities
- Ensure compliance with hotel policies, procedures, and safety standards across all front office functions
- Demonstrate flexibility to work various shifts, including evenings, weekends, and public holidays as required
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 10 years of experience in hotel front office operations, including 1+ year in similar role
- Proven leadership skills with the ability to train, motivate, and mentor team members
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Strong financial acumen and experience in budgeting and revenue management
- Proficiency in Property Management Systems (PMS)
- In-depth knowledge of front office procedures, revenue management principles, and industry best practices
- Excellent problem-solving, decision-making, and conflict resolution abilities
- Strong organizational and time management skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Multilingual abilities, with fluency in English
- Familiarity with the local tourism industry and attractions in the Gandhinagar area
- Adaptability to changing priorities and ability to work well under pressure
- Strong communication and interpersonal skills to interact effectively with guests, staff, and management
