Mantra on Kent, easily accessible by local transport, located in the heart of the Sydney CBD offers a range of guest rooms including studio, one and two bedroom apartments with fully equipped kitchens and laundry facilities. In your down time, enjoy all that Sydney and the surrounds has to offer. Check out the famous Opera House and Harbour Bridge, both sitting on the equally famous harbour, just to name a few. So much to explore right at your door!
Purpose
As the Night Audit Supervisor, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, whether it is a late-night guest inquiry or a minor maintenance issue, you are there to provide support and maintain the hotel's reputation for exceptional service.
Primary Responsibilities
- Supervise nightly hotel operations and ensure the safety of all individuals on the premises during your shift
- Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
- Supervise the reception desk, assisting with and overseeing night audit and reporting procedures
- Uphold overnight property security standards
- Assist in preparing for the daytime team's operations
Skills and Experience
- Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
- A positive demeanour and capable of working independently
- Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
- Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
- A keen eye for detail to ensure accurate daily revenue capture and reporting
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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