Front Office Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

- Ensures the quality of the services offered to guests by the reception.

-Ensures a fast and courteous service and resolves guest complaints and objections with tact and diplomacy.

- Is involved in welcoming and maintaining loyal guests to the hotel.

-He is responsible for paying the bills and the credit limit.

- Organizes the work schedule for the staff within the department.

-Maintains: discipline among employees regarding the keeping of uniforms in good condition, safety procedures (regarding guests, their belongings and hotel property) and order in the lobby of the reception.

- Responds in writing to requests for room information and also to complaints.

-Prepare the job description for each position in the reception.

-Liaises between the Sales and Reservations departments in terms of long-term guests and VIPs.

- Ensures the timely printing of reports and information necessary for the management team

- Balances the daily receipts.

- Provides forecast reports of current and future activity on occupancy, reservations, arrivals, departures, open accounts, revenues and statistics including the budget required by the management.

           - Minimum 3 years of experience in the administrative field or in similar positions

- Completed higher education - the tourism specialization is an advantage

-You are a proactive person, you like to take initiative and get things done for excellent results.

-You adapt easily to various situations, you are always willing to find solutions.

- Knowledge of PC and internet operation and Microsoft Office suite (Word, Excel, Outlook), Opera Cloud is an advantage

- Knowledge of English – fluent spoken and written

-Excellent communication and interaction skills.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.