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  1. Full-Time
  2. Permanent
  3. IBIS STYLES
  4. Rooms

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ibis Styles Sydney Central, Sydney, Australia

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REF49361U

Front Office Manager

Region

MEA SPAC


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Company Description

Are you a people-person with a passion for delivering top-notch guest experiences? Ready to lead a high-energy team in a dynamic hotel environment? Step into a role that combines leadership, creativity, and the thrill of hospitality! Join our dynamic team as Front Office Manager at the Ibis Styles Sydney Central.

Who We Are:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. 


Job Description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

  • Lead the Front Office Team to deliver peak moments to our guests 
  • Create welcoming places and memorable experiences not only for our guests but also for your team
  • Provide excellent customer service and resolve guest issues in a timely and professional manner
  • Empower our team to always go the extra mile for our guests
  • Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
  • Monitor and report on key performance metrics to identify areas for improvement
  • Participate in the development and implementation of front office policies and procedures
  • Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
  • Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

Qualifications

Your experience and skills include:

  • Previous leadership role in a small to medium size property
  • Roster and Revenue Management preferred
  • Understanding of hotel property management systems 
  • Conflict resolution and negotiation skills
  • Flexibility to work across morning and afternoon shifts on a rotating roster
  • Ability to train and mentor the team
  • RSA and First Aid Certificate or willingness to obtain prior to commencement

Additional Information

What’s in it for you

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
  • Work alongside passionate industry professionals
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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