Front Office Manager

“Hospitality is a work of Heart” at ibis Perth. part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

We’re proud to be part of the Accor Group, where we champion diversity with purpose and heartfelt care.

ibis Perth is located in the heart of the vibrant West End of Perth CBD, just 300m from the bustling Murray and Hay Street shopping malls. With 192 fully renovated rooms, 24 hour reception, reservations & food and beverage we are here to service our guests. There is a unique opportunity for an experienced guest experience professional to join our leadership team as Front Office Manager on a full-time basis.

Reporting to our General Manager and with a hands-on approach, you as the Front Office Manager will manage the from office operations across reception, guest relations, telephones and night audit functions, while creating memorable and unique experiences for the guests visiting the Hotel.

We encourage you to bring the ‘real you’ each and every day, and connect with our guests and our people.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great benefits. #WeAreHeartists

In this role you will:

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.
• Recruit, manage, train, develop and inspire the Front Office team at all levels and drive employee engagement.
• Develop and implement strategies to minimise team member turnover.
• Work closely with housekeeping and ensuring a smooth operational turn around and report management is adhered to.

• Minimum 1 years’ experience as a department head in a similar role.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
• Excellent communication skills with fluency in English; additional languages are a plus.
• Demonstrated ability to handle high-pressure situations with a positive attitude.
• Proven problem-solving skills and a proactive approach to challenges.
• Open to feedback, adaptable, and committed to continuous improvement.
• A high standard of grooming and presentation.
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.

Why Work With Accor? Glad You Asked!

• ALL Heartist Membership – Save on stays, food and drink at 5,000+ Accor hotels worldwide

• Friends & Family Discounts – Share the perks with the people who matter most

• Learn Your Way – Access world-class training and career development programs

• Global Career Opportunities – With over 400 hotels in the Pacific and 110 countries worldwide, where you go is up to you

• Come As You Are – We’re all about inclusion, individuality and creating a space where everyone belongs

This isn’t just a job. It’s your chance to be part of something bold, welcoming, and a little bit wild!