Front Office Manager

More about us…

The Hoxton, Portland is the 6th Hox in our family, and the 2nd in the US. You'll find us in the heart of Old Town in an iconic building boasting with history that dates back to 1906. Our Portland home has 119 bedrooms, a rooftop taqueria, Tope; our lobby lounge, Lovely Rita; and a speakeasy basement bar, 2NW5. Plus, like all Hoxton's, you'll find our meetings and events space, The Apartment.

Reporting to the General Manager, you’ll be responsible for managing all of the day to day Front Office and Reception operations at The Hoxton, Portland

We don’t go for long winded job descriptions, but here’s an idea of how we see the role...

• Develop the front office team to deliver personal service that exceeds guest expectations.
• Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation
• Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments
• Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy.
• Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity
• Set ambitious but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels
• Monitor the performance of the team and give regular feedback through meetings and appraisal methods
• Take ownership of the recruitment efforts for the Front Office team
• Manage all costs related to the front office department to agreed budgets and forecast levels
• Responsible for the control and management of the Hotel Shop, ensuring all orders are monitored, and all month-end figures are compiled and sent to Payroll/Accounts team.
• Oversee the inventory control of the Breakfast Bag program, ensuring all deliveries are logged, and prepared for the monthly stocktake
• Responsible for the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance team
• To play an active role in projects that involve the development and evolution of the Front Office team
• Assists the General Manager with any statistical analysis of the Front Desk team.
• Responsible for the management of the Front Office Schedule ensuring that all days are covered to meet business needs and are compliant with Oregon scheduling laws.
• Oversee Payroll for all Front Office team members
• Ensure all members of the team follow the rules, do their best for The Hox, and love their jobs
• Play a key role in team development and training, both during the new hire process and on an ongoing basis
• You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spending time with guests and team members alike

• You have several years of Front Office experience, including managing a team
• You execute. You get things done
• You are scarily organized
• You have a keen eye for detail and love to share your notes and feedback
• You know how to hold people accountable, but make people feel good at the same time
• You’re a natural host and can make guests and team members feel at home in our hotel
• You’re an Opera wiz
• You’re a great schedule maker and a payroll pro – you’ll make sure we have the right team in place at the right time
• You are humble.  There are no egos, and no drama
• Ability to take ownership of issues, solve problems and make effective decisions
• Ability to learn quickly and adapt to The Hoxton’s unique culture
• You’ll work positively and collaboratively to achieve the highest standards of delivery at work
• You’ll live and breathe each of The Hoxton’s leadership behaviors

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• You will occupy a leadership role at The Hoxton with room for growth
• Biannual Incentive plan based on financial performance
• 24 Paid Days Off per Year after 90 days, great healthcare, cell phone reimbursement, competitive salary and rewards for going the extra mile and living our values
• Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Plenty of opportunity to progress and change it up as part of a global family of brands
• Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make and thrive at work
• Food on us during your shift.
• Enjoy a free night at The Hoxton when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Salary: $64,000 a year

The Hoxton, Portland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.