__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Brands__ GRAND MERCURE

__vacancyopjusttionswidget.opt-Job Category__ Rooms

Company Description

Grand Mercure Phuket Patong Resort & Villas is located within walking distance of Patong’s nightlife and the Andaman Sea, a hidden and serene hideaway founded upon the grand tradition of Thai hospitality. The stories told within these walls engage the mind, captivate the senses and enhance each guest’s experience.

The property features 314 rooms including 252 Superior Rooms, 38 Deluxe Pool Access Rooms, 8 Superior Suites, 2 Deluxe Suites, 10 One Bedroom Pool Villas, and 4 Two Bedroom Pool Villas. The resort is ideally suited to young travellers, families and friends looking to spend quality time together in the heart and soul of Patong.

Job Description

Lead and inspire the Front Office team to deliver warm, personalized, and seamless guest experiences. You will oversee daily front office operations, ensure service excellence, and drive guest satisfaction while maintaining operational standards and hotel performance.

Key Responsibilities

Lead and motivate the Front Office team to achieve service excellence
Oversee daily Front Office operations, including Reception, Concierge and Guest Services
Ensure smooth guest arrivals, departures and stay experiences
Handle guest feedback and service recovery professionally
Monitor guest satisfaction and operational performance
Ensure compliance with hotel standards, policies and SOPs
Coach and develop team members to build a strong service culture
Collaborate closely with other departments to ensure seamless operations

Qualifications

Minimum 3–5 years of Front Office experience, with supervisory or management experience
Strong leadership, communication and interpersonal skills
Excellent guest service mindset with a passion for hospitality
Strong problem-solving and decision-making abilities
Ability to lead, motivate and develop a diverse team
Good knowledge of Front Office operations and hotel systems
Fluent in English; additional languages are an advantage
Strong organizational skills and ability to work under pressure
Professional, confident and guest-focused personality

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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