- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Breakers Long Beach - Opening Q4 2024, Long Beach, United States
__jobinformationwidget.freetext.ExternalReference__
REF31951N
Front Office Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.
- Lead and manage all aspects of the Front Office department and ensure all service standards are followed for Front Desk and Bell, and support Valet, Concierge and Royal Service/Reservations as needed.
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
- Handle guest concerns and react quickly, logging and notifying proper areas
- Manage the departmental budget
- Balance operational, administrative and Colleague needs
- Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
- Review the room availability and check status of departures on a daily basis.
- Lead, coach, train, and mentor the Front Desk and Bell team ensuring the correct sequence of events for proper registration and checkout of guests.
- Manage staffing levels as occupancy fluctuates, and assign breaks and tasks
- Drive the standards throughout the department, maintain consistency, and conduct audits for successful quality program results (LQA/Forbes/Amex).
- Ensure efficient guest registration, check out, and telephone service. Ensure that their duties are completed in accordance with established policies, procedures, and standards.
- Resolve guest and employee concerns expeditiously in a manner.
- Attend pre-conference meetings, review all group resumes, and handle group requests for front office.
- Handle emergency procedures, emergency panel, and communication to guests during crisis situations.
- Ensure efficient Talent Selection process within the department by leading recruitment efforts and talent management of team members
- Champion employee engagement initiatives
- Ensure monthly forecast for Front office is accurate and on target.
- Execute labor standards and productivity in line with hotel target.
- Develop and implement trainings & SOP’s to align with Accor and Fairmont Service Standards for all new and existing colleagues to positively improve results in Guest Satisfaction (VOG), Compliance with Brand Standards (LQA/Forbes), Employee Engagement (EES) and Guest Loyalty (ALL).
- Champion the Loyalty program initiatives and enrollments in line with hotel target
- Participate in ongoing training of associates for continued performance improvement.
- Maintain a daily log of all guests’ opportunities with corrective action steps.
- Perform duties of front desk and royal service as required
- Other duties as assigned
- 3+ Years of previous leadership experience required, preferably in luxury setting
- Previous Opera Cloud Property Management System experience preferred
- Previous experience in handling emergency protocols required
- Computer literate in Microsoft Office applications required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem-solving abilities
- Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
- Proven record to coordinate a department to make gains towards targeted GSI, GOP, EEI results
- Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination
- Ability to analyze data and trends and create strategies for improvement
What is in it for you:
- Salary Range: USD $76,000 to $85,000
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Raffles The Palm Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departureManage and supervise the loun
Reference
2b404490-ceaa-4224-8cca-75dd1cc4a20e
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Wellington
Job Category
Rooms
Description
Reporting to the Night Manager, you will be responsible for general Front Office and Night Audit duties including maintaining guest accounts, posting charges, reconciling payments and generating daily
Reference
f927e8ff-6ae3-4164-b587-11bf331b22e2
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Rooms
Description
Our HotelLocated in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites. What is in it for you?Employee benefit card of
Reference
4bbe7c86-df0e-4e45-8aa7-0541b95e1ade
Expiry Date
01/01/0001
Salary
Location
Sofitel Gold Coast Broadbeach, Broadbeach, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SOFITEL
Job type
Permanent
Locations
Broadbeach
Job Category
Rooms
Description
Sofitel Gold Coast, Broadbeach Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way i
Reference
6b3fd0ff-06b9-4978-baf7-a43cc92f475e
Expiry Date
01/01/0001
Salary
Location
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
M GALLERY
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
What we're looking for…We are currently recruiting for part-time Room Attendants.We are looking for people who have the passion and willingness to actively contribute to the finished product and enjoy
Reference
8aded331-e085-400a-baee-f7617cca89cf
Expiry Date
01/01/0001
Salary
Location
Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Queenstown
Job Category
Rooms
Description
Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival Provide efficient, friendly and professional service to all guests.Take initiative to ensure t
Reference
7189c64d-b0ea-4d0c-8a70-07d22f6de092
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Vancouver, Vancouver, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Fairmont Gold ManagerAt Fairmont Hotel Vancouver, our exclusive lifestyle hotel floor, Fairmont Gold, is a privileged hotel-within-a-hotel experience featuring 51 newly renovated guest rooms and our e
Reference
a9189176-ea1e-4636-b618-01a17c5633cc
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Rooms
Description
Guest Service AgentOur HotelLocated in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites. What is in it for you?Emplo
Reference
19bc21f9-af62-4033-9cfd-49a08c8d4031
Expiry Date
01/01/0001
Salary
Location
Claremont Club & Spa - A Fairmont Hotel, Berkeley, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Berkeley
Job Category
Rooms
Description
This position focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly. To respond to situations and activities at the Front Des
Reference
7e566394-1157-41b0-abb8-e5304ad142aa
Expiry Date
01/01/0001
Salary
Location
SO/ Auckland, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SO/
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
THE ROLEClean & service all allocated rooms and public spaces to brand standardsAttention to detail, ensuring our guests arrive into a high-level of room cleanlinessCarry out programmed / regular clea
Reference
198c1d24-a218-4b76-b9d7-af7601385a1e
Expiry Date
01/01/0001